You cannot recover or permanently delete soft-deleted items from Outlook Web Access (OWA)

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SYMPTOMS

You cannot recover the soft-deleted items from Microsoft Outlook Web Access (OWA) and OWA fails without an error message.

Additionally, when you try to permanently delete the soft-deleted items, the operation fails and you receive the following error message:
Some items could not be deleted. They were either moved or already deleted, or access was denied.

CAUSE

This problem is caused by antivirus software such as Computer Associates eTrust Antivirus or NOD32 for MS Exchange Server 2.0.

For more information about products that you can use to help safeguard your data and servers from harm that may be caused by computer virus infection, visit the following Microsoft Web site:
http://www.microsoft.com/exchange/partners/default.mspx

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
     Date         Time   Version    Size        File name
   --------------------------------------------------------------------
   12-Jun-2004  04:29  6.0.6603.0      602,112  Abv_dg.dll       
   12-Jun-2004  04:29  6.0.6603.0      757,760  Adc.exe          
   12-Jun-2004  04:54  6.0.6603.0    4,370,432  Adcadmin.dll     
   12-Jun-2004  04:25  6.0.6603.0      593,920  Addxa.dll        
   12-Jun-2004  04:44  6.0.6603.0       49,152  Archivesink.dll  
   12-Jun-2004  04:58  6.0.6603.0      221,184  Calconmsg.dll    
   12-Jun-2004  04:14  6.0.6603.0      585,728  Ccmc.exe         
   12-Jun-2004  04:56  6.0.6603.0       69,632  Ccmproxy.dll     
   12-Jun-2004  04:20  6.0.6603.0      716,800  Cdo.dll          
   11-Jun-2004  14:35  6.0.6603.0    3,919,872  Cdoex.dll        
   12-Jun-2004  04:56  6.0.6603.0    2,109,440  Cdoexm.dll       
   12-Jun-2004  04:11  6.0.6603.0      561,152  Cdohtml.dll      
   10-Jun-2004  18:37                   12,720  Ctrl_calendarview20.htc
   10-Jun-2004  18:37                   91,631  Ctrl_calendarview20.js
   10-Jun-2004  18:37                    8,882  Ctrl_reminder20.htc
   10-Jun-2004  18:37                   71,102  Ctrl_view20.js
   12-Jun-2004  04:56  6.0.6603.0      794,624  Dapi.dll         
   12-Jun-2004  05:27  6.0.6603.0      856,064  Davex.dll        
   12-Jun-2004  05:27  6.0.6603.0       53,248  Davexpc.dll      
   12-Jun-2004  04:22  6.0.6603.0       28,672  Dramapi.dll      
   12-Jun-2004  05:22  6.0.6603.0      131,072  Drviis.dll       
   12-Jun-2004  04:33  6.0.6603.0      151,552  Ds2mb.dll        
   12-Jun-2004  04:56  6.0.6603.0      114,688  Ds2mbmsg.dll     
   12-Jun-2004  05:23  6.0.6603.0      577,536  Dsaccess.dll     
   12-Jun-2004  04:35  6.0.6603.0      184,320  Dscmsg.dll       
   12-Jun-2004  04:26  6.0.6603.0       69,632  Dsproxy.dll      
   12-Jun-2004  04:30  6.0.6603.0       65,536  Dxanotes.dll     
   12-Jun-2004  02:45                    2,670  Edkguid.h
   12-Jun-2004  03:04                   18,980  Edkguid.lib
   12-Jun-2004  02:45                  105,318  Edkmdb.h
   12-Jun-2004  04:12  6.0.6603.0       49,152  Embx.dll         
   12-Jun-2004  04:29  6.0.6603.0      167,936  Emsabp32.dll     
   12-Jun-2004  04:37  6.0.6603.0      962,560  Emsmdb32.dll     
   12-Jun-2004  04:23  6.0.6603.0    1,798,144  Emsmta.exe       
   12-Jun-2004  05:24  6.0.6603.0      733,184  Epoxy.dll        
   12-Jun-2004  04:12  6.0.6603.0       16,384  Escprint.dll     
   12-Jun-2004  05:25  6.0.6603.0    2,179,072  Ese.dll          
   12-Jun-2004  05:25  6.0.6603.0      266,240  Eseback2.dll     
   12-Jun-2004  05:25  6.0.6603.0      217,088  Esebcli2.dll     
   12-Jun-2004  05:25  6.0.6603.0       40,960  Eseperf.dll      
   10-Jun-2004  18:42                    6,991  Eseperf.hxx
   12-Jun-2004  05:25                  391,634  Eseperf.ini
   11-Jun-2004  13:55  6.0.6603.0    8,470,528  Exadmin.dll      
   02-Aug-2004  00:28  6.0.6603.1    3,596,288  Excdo.dll        
   12-Jun-2004  05:23  6.0.6603.0      167,936  Exchmem.dll      
   12-Jun-2004  04:55  6.0.6603.0    3,850,240  Excluadm.dll     
   12-Jun-2004  04:39  6.0.6603.0    3,354,624  Exconmsg.dll 
   12-Jun-2004  02:45  6.0.6603.0      210,688  Exifs.sys
   12-Jun-2004  02:45  6.0.6603.0        8,192  Exifsmsg.dll     
   12-Jun-2004  05:22  6.0.6603.0       94,208  Eximap4.dll      
   12-Jun-2004  04:56  6.0.6603.0    1,867,776  Exmgmt.exe       
   12-Jun-2004  05:23  6.0.6603.0      262,144  Exmime.dll       
   12-Jun-2004  04:11  6.0.6603.0      176,128  Exnntp.dll       
   12-Jun-2004  05:27  6.0.6603.0      143,360  Exodbesh.dll     
   12-Jun-2004  05:27  6.0.6603.0       57,344  Exodbpc.dll      
   12-Jun-2004  05:27  6.0.6603.0      200,704  Exodbprx.dll     
   12-Jun-2004  05:27  6.0.6603.0    2,179,072  Exoledb.dll      
   12-Jun-2004  05:20  6.0.6603.0       81,920  Exosal.dll       
   12-Jun-2004  04:24  6.0.6603.0       28,672  Expkm.dll        
   12-Jun-2004  05:22  6.0.6603.0       32,768  Expop3.dll       
   12-Jun-2004  05:23  6.0.6603.0       32,768  Exproto.dll      
   12-Jun-2004  05:27  6.0.6603.0      307,200  Exprox.dll       
   12-Jun-2004  05:20  6.0.6603.0      122,880  Exps.dll         
   12-Jun-2004  04:17  6.0.6603.0      139,264  Exres.dll        
   12-Jun-2004  04:36  6.0.6603.0      143,360  Exschema.exe     
   12-Jun-2004  05:27  6.0.6603.0      331,776  Exsmtp.dll       
   12-Jun-2004  04:37  6.0.6603.0      720,896  Exsp.dll         
   12-Jun-2004  04:38  6.0.6603.0      675,840  Exwform.dll      
   12-Jun-2004  04:12  6.0.6603.0      180,224  Exwin32.dll      
   12-Jun-2004  04:56  6.0.6603.0    1,347,584  Exwmi.dll        
   12-Jun-2004  04:37  6.0.6603.0       40,960  Febecfg.dll      
   10-Jun-2004  18:37                    5,596  Frm_attach20.js
   10-Jun-2004  18:37                   32,766  Frm_composeappt20.js
   10-Jun-2004  18:37                   28,461  Frm_composecontact20.js
   10-Jun-2004  18:37                    8,985  Frm_readnote20.js
   12-Jun-2004  04:33  6.0.6603.0       40,960  Gw2mex.exe       
   12-Jun-2004  04:32  6.0.6603.0       77,824  Gwart.dll        
   12-Jun-2004  04:32  6.0.6603.0      110,592  Gwhc.dll         
   12-Jun-2004  04:43  6.0.6603.0       24,576  Gwisecalmsg.dll  
   12-Jun-2004  05:22  6.0.6603.0       32,768  Iisif.dll        
   12-Jun-2004  05:23  6.0.6603.0      135,168  Iisproto.dll     
   12-Jun-2004  05:23  6.0.6603.0       61,440  Imap4be.dll      
   12-Jun-2004  04:41  6.0.6603.0      319,488  Imap4evt.dll     
   12-Jun-2004  04:38  6.0.6603.0      126,976  Imap4fe.dll      
   12-Jun-2004  05:22  6.0.6603.0      126,976  Imap4svc.dll     
   12-Jun-2004  04:37  6.0.6603.0      114,688  Imapadm.dll      
   12-Jun-2004  04:37  6.0.6603.0       20,480  Imapapi.dll      
   12-Jun-2004  04:56  6.0.6603.0      479,232  Imapmgr.dll      
   12-Jun-2004  04:56  6.0.6603.0       73,728  Inproxy.dll      
   12-Jun-2004  05:23  6.0.6603.0       40,960  Jcb.dll          
   12-Jun-2004  04:22  6.0.6603.0       36,864  Kmsbackup.dll    
   12-Jun-2004  04:22  6.0.6603.0      204,800  Kmserver.exe     
   12-Jun-2004  04:39  6.0.6603.0       36,864  Letadata.dll     
   12-Jun-2004  04:35  6.0.6603.0      868,352  Lsadmin.exe      
   12-Jun-2004  04:27  6.0.6603.0      163,840  Lscms.dll        
   12-Jun-2004  04:41  6.0.6603.0      344,064  Lscps.dll        
   12-Jun-2004  04:27  6.0.6603.0       73,728  Lslde.dll        
   12-Jun-2004  04:27  6.0.6603.0       28,672  Lsldew.dll       
   12-Jun-2004  04:27  6.0.6603.0      139,264  Lsmexhc.dll      
   12-Jun-2004  04:27  6.0.6603.0      237,568  Lsmexif.dll      
   12-Jun-2004  04:31  6.0.6603.0       20,480  Lsmexin.exe      
   11-Jun-2004  13:31  6.0.6603.0       40,960  Lsmexnts.exe     
   12-Jun-2004  04:31  6.0.6603.0       20,480  Lsmexout.exe     
   12-Jun-2004  04:27  6.0.6603.0      118,784  Lsmmdodb.dll     
   12-Jun-2004  04:27  6.0.6603.0      200,704  Lsntshc.dll      
   12-Jun-2004  04:32  6.0.6603.0       49,152  Lsntsmex.exe     
   12-Jun-2004  04:32  6.0.6603.0       49,152  Lsxfm.dll        
   12-Jun-2004  04:56  6.0.6603.0    2,973,696  Mad.exe          
   12-Jun-2004  05:35  6.0.6603.0      524,288  Madfb.dll        
   12-Jun-2004  04:56  6.0.6603.0      811,008  Madmsg.dll       
   12-Jun-2004  04:55  6.0.6603.0    4,698,112  Maildsmx.dll     
   12-Jun-2004  04:17  6.0.6603.0      745,472  Mapi32.dll       
   12-Jun-2004  04:43  6.0.6603.0       24,576  Mapical.dll      
   12-Jun-2004  04:12  6.0.6603.0       49,152  Mdbevent.dll     
   12-Jun-2004  04:31  6.0.6603.0    2,293,760  Mdbmsg.dll       
   12-Jun-2004  04:14  6.0.6603.0       32,768  Mdbrole.dll      
   12-Jun-2004  04:37  6.0.6603.0      917,504  Mdbsz.dll        
   12-Jun-2004  05:23  6.0.6603.0       24,576  Mdbtask.dll      
   12-Jun-2004  04:32  6.0.6603.0       32,768  Mex2gw.exe       
   12-Jun-2004  04:13  6.0.6603.0    2,551,808  Mlmig32.dll      
   12-Jun-2004  04:11  6.0.6603.0       69,632  Mlmignts.dll     
   12-Jun-2004  04:19  6.0.6603.0      245,760  Mmfmig32.dll     
   12-Jun-2004  04:29  6.0.6603.0      856,064  Msallog.dll      
   12-Jun-2004  04:35  6.0.6603.0       81,920  Msgtrack.dll     
   12-Jun-2004  04:39  6.0.6603.0    3,092,480  Mtamsg.dll       
   12-Jun-2004  04:39  6.0.6603.0       32,768  Mtaperf.dll      
   10-Jun-2004  18:58                    5,621  Mtaperf.h
   12-Jun-2004  04:39                   96,078  Mtaperf.ini
   12-Jun-2004  04:34  6.0.6603.0       73,728  Mtaroute.dll     
   12-Jun-2004  04:11  6.0.6603.0      151,552  Nntpex.dll       
   12-Jun-2004  04:56  6.0.6603.0    1,105,920  Nntpmgr.dll      
   12-Jun-2004  04:26  6.0.6603.0       53,248  Ntspxgen.dll     
   12-Jun-2004  04:22  6.0.6603.0       57,344  Oabgen.dll       
   10-Jun-2004  18:50  11.0.5704.14    125,136  Offfilt.dll      
   12-Jun-2004  04:56  6.0.6603.0       77,824  Pcproxy.dll      
   12-Jun-2004  05:19  6.0.6603.0       94,208  Peexch50.dll     
   12-Jun-2004  05:20  6.0.6603.0      413,696  Phatcat.dll      
   12-Jun-2004  05:27  6.0.6603.0      507,904  Phatq.dll        
   12-Jun-2004  05:27  6.0.6603.0      229,376  Phatqadm.dll     
   12-Jun-2004  04:37  6.0.6603.0      114,688  Pop3adm.dll      
   12-Jun-2004  04:37  6.0.6603.0       20,480  Pop3api.dll      
   12-Jun-2004  05:22  6.0.6603.0       36,864  Pop3be.dll       
   12-Jun-2004  04:41  6.0.6603.0      303,104  Pop3evt.dll      
   12-Jun-2004  04:39  6.0.6603.0       24,576  Pop3fe.dll       
   12-Jun-2004  04:56  6.0.6603.0      892,928  Pop3mgr.dll      
   12-Jun-2004  05:20  6.0.6603.0       73,728  Pop3svc.dll      
   12-Jun-2004  04:41  6.0.6603.0      163,840  Protomsg.dll     
   12-Jun-2004  05:23  6.0.6603.0      532,480  Reapi.dll        
   12-Jun-2004  05:27  6.0.6603.0      311,296  Resvc.dll        
   12-Jun-2004  04:56  6.0.6603.0      708,608  Smtpmgr.dll      
   12-Jun-2004  04:22  6.0.6603.0       86,016  Srscheck.dll     
   12-Jun-2004  04:25  6.0.6603.0      401,408  Srsmain.exe      
   12-Jun-2004  04:29  6.0.6603.0    1,069,056  Srsmsg.dll       
   12-Jun-2004  05:22  6.0.6603.0    4,673,536  Store.exe        
   12-Jun-2004  04:10  6.0.6603.0       65,536  Tokenm.dll       
   12-Jun-2004  05:27  6.0.6603.0      421,888  Tranmsg.dll      
   12-Jun-2004  04:35  6.0.6603.0       73,728  Turflist.dll     
   10-Jun-2004  18:38                   22,121  Util_owa20.js
   10-Jun-2004  18:38                   12,696  Util_view20.js
   12-Jun-2004  04:38  6.0.6603.0    3,735,552  Wmtemplates.dll  
   12-Jun-2004  04:11  6.0.6603.0       40,960  X400omv1.dll     
   12-Jun-2004  04:56  6.0.6603.0       94,208  X400prox.dll 
Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 838086 - Last Review: December 31, 2006 - Revision: 1.7
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbhotfixserver kbqfe kbexchowa kbqfe kbfix kbbug KB838086

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