You cannot view an e-mail attachment by using Outlook Web Access in Exchange Server 2003

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Article ID: 838415 - View products that this article applies to.
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SYMPTOMS

When you try to view a message attachment by using Microsoft Outlook Web Access (OWA), you cannot view the attachment. The attachment icon appears in the e-mail list, but you cannot view the attachment in OWA.

If you open the same message by using Microsoft Outlook or by using Microsoft Outlook Express, you can view the message attachment successfully.

CAUSE

This problem occurs if both the following conditions are true:
  • The e-mail message was sent from an Apple Macintosh computer.
  • The message attachment is encoded in the AppleDouble format.
OWA does not support AppleDouble-encoded message attachments.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the 838415 Setup program automatically stops and then restarts the following services:
  • MSExchangeIS
  • W3SVC
  • SMTPSVC
  • RESvc
  • POP3Svc
  • NntpSvc
  • IMAP4Svc
  • HTTPFilter
  • Iisadmin

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name
--------------------------------------------------------------
20-Apr-2004  16:31  6.5.6980.83     1,068,544  Davex.dll        
20-Apr-2004  16:39  6.5.6980.83     3,619,328  Excdo.dll        
20-Apr-2004  16:31  6.5.6980.83     2,539,008  Exoledb.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 838415 - Last Review: October 25, 2007 - Revision: 4.3
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbenv kbfix kbbug kbexchange2003presp1fix KB838415

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