Article ID: 838417 - View products that this article applies to.
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If you try to install Microsoft Windows 2000 when the program is integrated with Windows 2000 Service Pack 4 (SP4), the Windows 2000 installation process appears to be completed successfully. However, when you restart the computer to finish the installation process, a Stop error that is similar to the following is logged to the Usbd.sys file:
*** STOP: 0x0000001E (0xC0000005, 0xF3EC39F5, 0x00000000, 0x01010100)
This problem occurs if you install Windows from a CD-ROM drive that is connected to a universal serial bus (USB) port on the computer. In this scenario, the Usbd.sys USB driver tries to access a memory location after that memory location has been released.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/ )How to obtain the latest Windows 2000 service pack
Restart requirementYou must restart your computer after you install this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 07-Dec-2004 12:37 5.0.2195.7008 20,752 Usbd.sys 02-Dec-2004 10:32 5.0.2195.7006 40,560 Usbhub.sys 02-Dec-2004 10:32 5.0.2195.7006 22,768 Usbser.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 838417 - Last Review: October 26, 2013 - Revision: 3.0
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