Stop error 0x0000001E is logged when you restart the computer to complete the installation of Windows 2000

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Article ID: 838417 - View products that this article applies to.
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Symptoms

If you try to install Microsoft Windows 2000 when the program is integrated with Windows 2000 Service Pack 4 (SP4), the Windows 2000 installation process appears to be completed successfully. However, when you restart the computer to finish the installation process, a Stop error that is similar to the following is logged to the Usbd.sys file:
*** STOP: 0x0000001E (0xC0000005, 0xF3EC39F5, 0x00000000, 0x01010100)

KMODE_EXCEPTION_NOT_HANDLED

Cause

This problem occurs if you install Windows from a CD-ROM drive that is connected to a universal serial bus (USB) port on the computer. In this scenario, the Usbd.sys USB driver tries to access a memory location after that memory location has been released.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Restart requirement

You must restart your computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   ---------------------------------------------------------
   07-Dec-2004  12:37  5.0.2195.7008      20,752  Usbd.sys 
   02-Dec-2004  10:32  5.0.2195.7006      40,560  Usbhub.sys
   02-Dec-2004  10:32  5.0.2195.7006      22,768  Usbser.sys

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 838417 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbbug kbfix kbwin2000presp5fix kbqfe kbhotfixserver KB838417

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