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You receive a Stop error code 0x0000007F (UNEXPECTED_KERNEL_MODE_TRAP) on a Windows 2000-based computer

Article ID: 838804 - View products that this article applies to.

SYMPTOMS

Your Microsoft Windows 2000-based computer may stop unexpectedly, and you receive the following stop error message:

A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:

*** STOP: 0x0000007F (0x00000008, 0x00000000, 0x00000000, 0x00000000)
UNEXPECTED_KERNEL_MODE_TRAP

Note The four parameters in this error message may vary depending on the cause of the stop error.

Additionally, your computer may unexpectedly restart.

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CAUSE

This problem may occur when you have two or more programs that use filter drivers in a background process, such as an antivirus program that is providing real-time virus protection or an on-screen news feed program that displays a filtered list of news items.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required

Restart requirement

You must restart your computer after you apply this hotfix

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   05-Apr-2004  17:20  5.0.2195.6920     513,040  Ntfs.sys

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