A backup or a restore operation of Exchange 2003 storage groups fails with event IDs 9609 and 9611 when you use Windows Server 2003 Volume Shadow Copy Service

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SYMPTOMS

When you use a third-party backup program and the Microsoft Windows Server 2003 Volume Shadow Copy Service (VSS) component to back up or to restore selected storage groups on your Microsoft Exchange Server 2003 computer, the operation may be unsuccessful. In this scenario, the following events are logged to the application event log:

Source: MSExchangeIS
Type: Error
Category: Exchange VSS Writer
Event ID: 9609
Description:
Error code 0x3ee when preparing for Snapshot.

Source: MSExchangeIS
Type: Error
Category: Exchange VSS Writer
Event ID: 9611
Description:
Error code 0x8004010f when freezing the Storage groups.

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CAUSE

This problem may occur if all the following conditions are true when the Volume Shadow Copy Service requestor in the third-party backup program uses Volume Shadow Copy Service to back up or to restore selected Exchange 2003 storage groups:

You use volume mount points for Exchange 2003 data storage.
The volume that you try to back up has multiple globally unique identifiers (GUIDs) in the mount-manager database.
The volume mount point refers to a GUID that is not the first GUID for the volume in the mount-manager database.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions

   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   17-Mar-2004  18:51  5.2.3790.141      273,920  Swprv.dll        
   18-Jan-2004  14:28  5.2.3790.121      116,736  Volsnap.sys
   17-Mar-2004  18:51  5.2.3790.141      544,768  Vssapi.dll       
   17-Mar-2004  18:51  5.2.3790.141      663,040  Vssvc.exe        
   17-Mar-2004  18:51  5.2.3790.141       18,432  Vss_ps.dll       
   16-Mar-2004  19:57  5.2.3790.142       45,056  Ws03res.dll

Windows Server 2003, 64-bit editions

   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   17-Mar-2004  17:52  5.2.3790.141      705,536  Swprv.dll        IA-64
   17-Jan-2004  12:17  5.2.3790.121      348,672  Volsnap.sys
   17-Mar-2004  17:52  5.2.3790.141    1,351,168  Vssapi.dll       IA-64
   15-Mar-2004  16:57  5.2.3790.141    1,792,512  Vssvc.exe        IA-64
   17-Mar-2004  17:52  5.2.3790.141       28,160  Vss_ps.dll       IA-64
   16-Mar-2004  18:57  5.2.3790.142       44,544  Ws03res.dll      IA-64
   17-Mar-2004  17:51  5.2.3790.141      544,768  Wvssapi.dll      x86
   17-Mar-2004  17:51  5.2.3790.141       18,432  Wvss_ps.dll      x86
   16-Mar-2004  18:57  5.2.3790.142       45,056  Wws03res.dll     x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For additional information about using Windows Server 2003 Volume Shadow Copy Service to back up and restore Exchange 2003, click the following article number to view the article in the Microsoft Knowledge Base:

822896 (http://support.microsoft.com/kb/822896/ ) Exchange Server 2003 data back up and Volume Shadow Copy services

For additional information about volume mount point support in Exchange 2003, click the following article number to view the article in the Microsoft Knowledge Base:

318458 (http://support.microsoft.com/kb/318458/ ) Volume mount point support for an Exchange Server 2003 cluster on a Windows Server 2003-based system

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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