Article ID: 838899
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SUMMARY

Microsoft has released the Word 2003 post-Service Pack 1 hotfix package for Microsoft Office Word 2003. This article describes the following items about the hotfix package:
  • Issues that are fixed in the hotfix package
  • Prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that the hotfix package contains

INTRODUCTION

This article describes the Microsoft Office Word 2003 issues that are fixed in the Word 2003 post-Service Pack 1 hotfix package that is dated August 20, 2004.

Issues that are fixed in the hotfix package

This hotfix package fixes the following issues:
  • 840996 Your custom application may not be able to come to the foreground when you use DDE to send commands to Word 2003
  • 841606 Text that you type in Word 2003 may not appear when you use screen magnifier software or Braille display software
  • 873356 Only the first occurrence of the NUMPAGES field is updated when you try to update the fields in the body of your Word 2003 document
  • 841539 You cannot review all the tracked changes in a Word 2003 document
  • 842775 You cannot underline the tab that is between the number and the text in a numbered list in Word 2003
  • 843615 You receive the "Word did not save the document" error message when you save a Word 2003 document in DOCSOpen DMS
This hotfix package also fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
  • When you try to save a Word 2003 document that contains an AutoText entry with a List style that is included in a template that is attached to the document, Word 2003 quits unexpectedly, and you receive the following error message:
    Microsoft Office Word has encountered a problem and needs to close.
    When you view the data in the error report, the report contains an error signature that is similar to the following:
    Application name  Application version  Module name  Module version  Offset
    ----------------------------------------------------------------------------
    Winword.exe       11.0.5604.0          Winword.exe  11.0.5604.0     0023fd9f
    
  • When you run a recorded Microsoft Visual Basics for Applications (VBA) macro that inserts a text watermark in a Word 2003 document, you may receive an error message that is similar to the following:
    Runtime error 5: Invalid procedure call or argument.
  • When you perform a mail merge in Word 2003 that merges many Microsoft Excel records to the printer, you may notice that the mail merge is significantly slower than the mail merge is in Microsoft Word 2002.
  • LISTNUM fields that are nested inside IF fields are not incremented correctly when you update the fields in a Word 2003 document.
  • When you open a Word 2003 document from a mapped drive by using a hyperlink, the document opens in a browser window with the title "Document in Internet Explorer". When you try to save the document, the default save location is the local My Documents folder or the last saved location instead of the original location of the mapped drive.
  • When you copy a numbered style or a bulleted style by using the Organizer in Word 2003, the indent and the tab settings in the target document are different from the original indents and tabs in the source document or in the template. This problem occurs with built-in styles and with user-defined styles.
  • You select a paragraph in a Word document in Word 2003, and then use the Style box on the Formatting toolbar to change the style of the selected paragraph. When you select a different paragraph and then press F4 to repeat the style format, the style is not applied.
  • When you type an opening quotation mark after a soft line break (press SHIFT+ENTER), the opening quotation mark is typed as a closing quotation mark. This issue occurs when the "Straight quotes" with "smart quotes" option on the AutoFormat as you type tab is turned on in Word 2003.
  • When you print an organization chart in Word 2003 that contains an elbow connector or a curved connector that connects two nodes, the lines for the connectors may not be printed connecting the two nodes. Instead, the connector lines may run to the top of the page from one node, re-emerge from the bottom of the page or from the top of the page, and then the connector line may continue to the other node.
  • When you click a hyperlink that is inserted as a comment in the Reviewing task pane, the hyperlink does not work. However, if you click the hyperlink in the Comment balloon, the hyperlink works as expected.
  • When you type text in a text box, the text box may not automatically resize to the text that you typed.
  • When you run a VBA macro that saves a document, the wrong document is saved, Word 2003may appear to stop responding, and then you receive the following error message:
    Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.
    This issue may occur after you install the security update that is described in the following article in the Microsoft Knowledge Base:
    827653 Flaw in Microsoft Word could enable macros to run automatically
  • When a VBA macro that uses the Selection.Find property is run from another VBA macro and the insertion point is at the beginning of a document, Word 2003 may stop responding (hang).
  • In the French version of Word 2003, if you record a macro to add a formatted watermark to a Word 2003 document, the RGB property is not recorded correctly. When you make changes to the macro, you expect the RGB property to be similar to the following:
    Selection.ShapeRange.Fill.ForeColor.RGB = RGB(192, 192, 192)
    However, you find that the RGB property was recorded similar to the following::
    Selection.ShapeRange.Fill.ForeColor.RGB = RVB(192, 192, 192)
  • In a Word 2003 document, when you change views or scroll the document, text that may appear on the last line of a page may jump to the next page, jump back to the previous page, or occasionally not show on either page.
  • When you run a VBA macro that continually calls the GetPoint function, you experience the following symptoms:
    • The memory usage increases.
    • The memory usage takes longer than you expect to complete.
    • Word 2003 may appear to stop responding.
    Note The GetPoint function returns the screen coordinates of the specified range or shape.
  • After you add a custom toolbar in Word 2003, modify a style on the Style task pane, and then close the document, Word 2003 quits unexpectedly and you receive the following error message:
    Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature that is similar to one of the following :
       Application name  Application version  Module name  Module version  Offset
       ----------------------------------------------------------------------------
       Winword.exe       11.0.6202            Winword.exe  11.0.6202       003290b6
       Winword.exe       11.0.6113.0          Winword.exe  11.0.6113.0     00334811
    
  • If you run a VBA macro in a Word 2003 document that contains numbered paragraphs, you notice that list numbering for some of the paragraphs has been removed. This problem may occur if all the following conditions are true:
    • The Word 2003 document contains an Outline numbered list.
    • The VBA macro uses the ResetOnHigher property to programmatically set List level 1 to False.
    • You click Open and Repair in the Open dialog box to open the Word 2003 document.

      Note In the Show Repairs dialog box, you notice that repairs have been made to List level 1.
  • When you programmatically move the insertion point in a document to a location that contains a Smart Tag or an AutoCorrect entry, the Smart Tag or the AutoCorrect entry blue icon does not appear. If you close the document with the insertion point in the location that contains a Smart Tag or an AutoCorrect entry, Word 2003 quits unexpectedly, and you receive the following error message:
    Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature that is similar to the following:
       Application name  Application version  Module name  Module version  Offset
       ----------------------------------------------------------------------------
       Winword.exe       11.0.5604.0          Winword.exe  11.0.5604.0     000443a7
    

MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

    For additional information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
    842532 Description of Office 2003 Service Pack 1
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with SP1 installed or without SP1 installed. However, we have tested this hotfix more extensively on Office 2003 with SP1 than we have on Office 2003 without SP1. If you install this hotfix on a computer that is running Office 2003 without SP1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
883946 Description of the Word 2003 post-Service Pack 1 hotfix package: September 3, 2004

Registry information

You must create or modify a registry key to use the one of the hotfixes that this package contains.

For additional information about the registry keys that must be created or modified, click the following article numbers to view the articles in the Microsoft Knowledge Base:
840996 Your custom application may not be able to come to the foreground when you use DDE to send commands to Word 2003
841606 Text that you type in Word 2003 may not appear when you use screen magnifier software or Braille display software
873356 Only the first occurrence of the NUMPAGES field is updated when you try to update the fields in the body of your Word 2003 document
884050 File opens as read-only when you open a Word 2003 file from a Web folder by using the Windows WebDAV mini-redirector
841539 You cannot review all the tracked changes in a Word 2003 document
842775 You cannot underline the tab that is between the number and the text in a numbered list in Word 2003
843615 You receive the "Word did not save the document" error message when you save a Word 2003 document in DOCSOpen DMS

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information
   Date         Time   Version        Size       File name
   -------------------------------------------------------------------------
   23-Aug-2004  13:41  5.0.2919.6304  6,557,216  Office2003-kb838899-glb.exe

Microsoft Windows Installer .msp file information:
   Date         Time   Size       File name
   -----------------------------------------------------------------------
   20-Aug-2004  10:16  9,262,080  Winwordff.msp (Full-File/Administrative)
   20-Aug-2004  08:57  2,477,056  Winwordop.msp (Optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table:
   Date         Time   Version      Size        File name
   --------------------------------------------------------
   18-Aug-2004  05:09  11.0.6400.0  12,049,608  Winword.exe

Additional notes:
  • For additional information about installing this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For additional information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
    Strategies for Updating Office 2003 Installations

REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 838899 - Last Review: July 11, 2012 - Revision: 6.0
Keywords: 
kbautohotfix kbqfe kbhotfixserver kboffice2003sp2fix kboffice2003presp2fix kbhotfixrollup kbbug kbfix KB838899

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