Article ID: 838906 - Last Review: June 1, 2006 - Revision: 3.2

You may be disconnected when you connect a Windows XP-based computer to a remote server through a VPN, and you use an external firewall device or a NAT device

View products that this article applies to.

System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

SYMPTOMS

When you connect your Microsoft Windows XP-based computer to a remote server through a virtual private network (VPN) connection, and you use an external firewall device or a network address translation (NAT) device, you may be disconnected after about five minutes.

Back to the top

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 2.

Back to the top

MORE INFORMATION

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Back to the top