FIX: An external link may appear corrupted when you create the link by using the Content Management Server 2002 Web Browser Client

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SYMPTOMS

When you create an external link by using the Microsoft Content Management Server (MCMS) 2002 Web Browser Client (WBC), the link may appear corrupted. This problem occurs when the link contains the same string value as the MCMS server name. This server name appears in the Microsoft Internet Explorer address bar when you edit by using the MCMS WBC. Then, the link is mistakenly threaded as an internal link.

For example, if the site name of the MCMS server is TEST and the link that is created is http://TESTSite, the link is not saved correctly. In this example, the link is saved as the following link:

http://Site/NameOfThePageTemplate/TEST

The link is broken up, and the name of the page template is mistakenly inserted in the middle of the link. This behavior causes the link to appear corrupted.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Content Management Server 2002. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

906142 (http://support.microsoft.com/kb/906142/ ) How to obtain the latest Content Management Server 2002 service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install MCMS Service Pack 1 (SP1) or MCMS Service Pack 1a (SP1a) before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size     File name
   ------------------------------------------------------------------------------------
   11-May-2004  03:31                9,252  Console.js
   11-May-2004  05:04  5.0.2531.0  196,608  Microsoft.contentmanagement.webcontrols.dll  
   14-May-2004  23:24              220,520  Nrdhtml.cab

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WORKAROUND

To work around this problem, use one of the following methods:

After you save the page and the corrupted link appears, follow these steps:
1. Go back to the page.
2. Directly change the link by using the MCMS raw HTML mode.
3. Save the page again.
The link should now appear correctly. You must follow these steps every time that you change the page. Otherwise, the link will appear corrupted again.
Replace the MCMS server name that appears in the Internet Explorer Address bar by using the IP address of the server. You can now work as usual and the link will not appear corrupted. However, you may be prompted to enter your credentials several times.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Content Management Server 2002 Service Pack 2.

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