Article ID: 839037 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Your Microsoft Windows 2000-based multiprocessor computer may quit unexpectedly, and then you receive an error message that is similar to the following:
STOP: 0x0000001a (Parameter, Parameter, Parameter, Parameter) MEMORY_MANAGEMENT
This problem occurs because an internal table can be modified by two threads at the same time on a multiprocessor computer. In this scenario, the internal table is corrupted.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesWindows 2000 Service Pack 4.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 10-Feb-2004 19:47 5.0.2195.6897 30,160 Mountmgr.sys 07-Apr-2004 09:54 5.0.2195.6922 1,701,120 Ntkrnlmp.exe 07-Apr-2004 09:55 5.0.2195.6922 1,722,368 Ntkrpamp.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 839037 - Last Review: October 26, 2013 - Revision: 2.5
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