"The memory could not be written" error message when you start Publisher 2002

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Article ID: 839121 - View products that this article applies to.
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Symptoms

When you start Microsoft Publisher 2002, you may receive the following error message:
The instruction at "0x77f536f7" referenced memory at "0x00000000." The memory could not be written.
When you are editing a previously saved file in Publisher 2002, you may receive the following error message:
The instruction at "0x77f2ca6" referenced memory at "0xfffffff8." The memory could not be read.
In both situations, Publisher 2002 will quit.

Note The memory address may vary.

Cause

This problem may be caused by your default printer name.

Resolution

To resolve this problem, remove and reinstall your printer. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Printers and Faxes.
  2. In the Printers and Faxes dialog box, right-click your default printer, and then click Delete.
  3. In the Printers dialog box, click Yes when you receive the following message:
    Are you sure you want to delete the printer 'your printer'?
  4. In the Printers dialog box, click OK when you receive the following message:
    Warning: The default printer has been deleted. The new default printer is 'your new printer'.
  5. In the Printers and Faxes dialog box, click the File menu, and then click Add Printer.
  6. Follow the directions in the Add Printer Wizard.
  7. After the Add Printer Wizard has completed, check your printer to make sure that it is the default printer.

    Note The default printer will have a small check mark. If your printer is not the default printer, right-click your printer, and then click Set as default printer.

Properties

Article ID: 839121 - Last Review: October 26, 2013 - Revision: 2.0
Applies to
  • Microsoft Publisher 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbtshoot kbopenfile kbstartprogram kberrmsg kbprb KB839121

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