Article ID: 839132 - Last Review: May 15, 2006 - Revision: 4.2

"There are no Office Assistant character files present" error message when you start an Office XP program

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SYMPTOMS

When you start a Microsoft Office XP program for the second (or subsequent) time, you may receive the following error message:
There are no Office Assistant character files present on the system. Please run Setup in maintenance mode and install at least one character.
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CAUSE

This problem may occur when all the following conditions are true:
  • You have both Microsoft Office XP programs and Microsoft Office 2003 programs installed on the same computer.
  • You start an Office 2003 program first.
  • The Office Assistant is active in the Office 2003 program.
  • You start, and then quit an Office XP program.
  • You start an Office XP program a second (or subsequent) time.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
828956  (http://support.microsoft.com/kb/828956/ ) Running multiple versions of Microsoft Office with Office 2003
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APPLIES TO
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
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Keywords: 
kbqfe kbhotfixserver kberrmsg kbfix kbbug KB839132
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