Article ID: 839191
If you receive the "Installation unsuccessful" error message when you try to update Microsoft Office XP to Office XP Service Pack 3 (SP3) from the Microsoft Office Update Web site, your Office installation may have been installed from an administrative installation point. To resolve this problem, either install the Office XP SP3 full-file package, or contact your network administrator to update your administrative installation point.
When you try to install Microsoft Office XP Service Pack 3 (SP3) from the Office Update Web site, you may receive the following error message:
Note To view the Office Update Web site, visit the following Microsoft Web site:
This problem may occur when you try to use the Office XP SP3 client (binary) update on a computer that has Microsoft Office XP installed from an administrative installation point.
To resolve this problem, use one of the following methods.
Method 1: Download and install the Office XP SP3 full-file packageThe following file is available for download from the Microsoft Download Center:
Download the English version of the Office XP Service Pack 3 full-file package now.
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Release Date: March 9, 2004
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to Obtain Microsoft Support Files from Online Services
Note To download and install a localized version of Office XP SP3, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=85AF7BFD-6F69-4289-8BD1-EB966BCDFB5ETo download and install Office XP SP3, follow these steps:
Method 2: Update your administrative installation pointContact your network administrator for more information about updating your administrative installation point.
For additional information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/832671/ )Description of Microsoft Office XP Service Pack 3