Article ID: 839275 - View products that this article applies to.
When you connect your Microsoft Windows XP Media Center Edition infrared receiver after you install the critical update for the infrared receiver, you find that the remote control stops working. In Device Manager, the Microsoft eHome Infrared Transceiver device appears with an exclamation point in a yellow circle next to the listing for the device. The details report shows "Code 10."
This issue may occur if the following conditions occur in the order that they are listed:
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
To work around this problem, uninstall the infrared receiver from Device Manager, and then restart the computer or scan for hardware changes. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Microsoft Windows XP Service Pack 2.
Technical support for Media CenterBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.
Explanation of a Code 10 Error that is generated by Device ManagerIf a device has a FailReasonString entry in its hardware key, the user receives that string as the error message. The driver or enumerator places this registry string entry there. If there is no FailReasonString entry in the hardware key, the user receives following generic error message:
For additional information about the error codes generated by Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:
This device is either not present, not working correctly, or does not have all the drivers installed. (Code 10)
Try upgrading the device drivers for this device.
Solution button: Update Driver
(http://support.microsoft.com/kb/310123/ )Explanation of error codes generated by Device Manager