Article ID: 839501 - View products that this article applies to.
When you use an external fax modem with Shared Fax Service in Microsoft Small Business Server 2000 or in Microsoft Windows Small Business Server 2003, you may not be able to receive some fax messages. The following events are logged in the application log.
Source: Microsoft Shared Fax
Source: Microsoft Fax
This problem may occur when Shared Fax Service is set to answer on the first ring.
To work around this problem, increase the Rings before answering value for the fax device to two or more rings in Shared Fax Service Manager. To do this, follow these steps:
Article ID: 839501 - Last Review: December 3, 2007 - Revision: 3.2
Contact us for more help