"Unable to display the folder" or "Unable to expand the folder" error message when you use Outlook to access your mailbox in Exchange 2000 Server or in Exchange Server 2003

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Article ID: 839531 - View products that this article applies to.
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SYMPTOMS

When you use Microsoft Outlook to access your mailbox in Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server, you may experience one of the following symptoms:
  • You cannot log on to Exchange 2003 or Exchange 2000 and access your mailbox. When you try to do so, you receive one of the following error messages:
    Unable to display the folder. You do not have appropriate permission to perform this operation. You do not have sufficient permission to perform this operation on this object.
    Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The operation failed.
  • You can log on to Exchange 2003 or Exchange 2000. However, you cannot view any folders that appear in the Folder List in Outlook. When you click a folder to view the contents of the folder, you receive the following error message:
    Unable to expand the folder. You do not have appropriate permission to perform this operation. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.

CAUSE

This issue may occur if the Everyone group is not assigned the Create named properties in the information store permission to the CN=Configuration,DC=Domain, DC=com,CN=Services, CN=Microsoft Exchange,CN=Organization object in the Active Directory directory service.

RESOLUTION

To resolve this issue, assign the Create named properties in the information store permission to the Everyone group. To do so, follow these steps: Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.
  1. Start the ADSI Edit tool.
  2. Expand Configuration Container, and then expand CN=Configuration, DC=Domain, DC=com.
  3. Expand CN=Services, and then expand CN=Microsoft Exchange.
  4. Right-click CN=Organization, and then click Properties.
  5. Click the Security tab.
  6. In the Name list, click Everyone, and then in the Permissions list, click to select the Allow check box that is next to the Create named properties in the information store permission.
  7. Click Advanced.
  8. Click the Permissions tab.
  9. In the Permission Entries box, click the entry for the Everyone group that has the Create named properties in the information store permission, and then click View/Edit.
  10. Click the Object tab.
  11. In the Apply onto box, click This object and all child objects, and then click OK.
  12. Click OK, and then click OK.

MORE INFORMATION

The ADSI Edit tool is included with the Microsoft Windows 2000 Support Tools. For additional information about how to install the Windows 2000 Support Tools, click the following article number to view the article in the Microsoft Knowledge Base:
301423 How to install the Windows 2000 Support Tools to a Windows 2000 Server-based computer

Properties

Article ID: 839531 - Last Review: October 25, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbprb KB839531

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