Article ID: 839540 - View products that this article applies to.
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Microsoft Windows 2000 Server may stop unexpectedly, and you may receive an error message that is similar to the following:
Stop: 0x0000007f (00000008, 00000000, 00000000, 00000000) EXCEPTION_DOUBLE_FAULT
This problem may occur if the Srv.sys driver enters into a recursive loop when the driver tries to flush files. The recursive loop occurs because the driver does not have write access to the files.
Srv.sys is a file system driver that handles the interaction with the lower levels of the protocol stack. The driver interacts directly with various file system devices to satisfy command requests, such as file read and write requests.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 28-Apr-2004 20:12 5.0.2195.6926 238,352 Srv.sys 19-Jun-2003 20:05 5.0.2195.6697 83,728 Srvsvc.dll 28-Apr-2004 20:34 7,640 Kb839540.cat
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates