FIX: ConfigFramework.exe fails while granting access to the Single Sign-On Database in BizTalk Server 2004

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Article ID: 839723 - View products that this article applies to.
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SYMPTOMS

The Microsoft BizTalk Server 2004 Configuration Wizard (Configframework.exe) fails and generates an error message that is similar to the following:
An error occurred while granting access to Domain\SSO Administrators to the Single Sign-On database SSODB on SQL Server (Error code 0X8007007A). Return Code: 2
Additionally, when you receive this error message, the following error message may be logged in the log file that is created by the Configuration Wizard:
[3:48:03 PM Info SSOServerCfg] Granting login access to Single Sign-On (SSO) database SSODB on SQL Server for Domain\SSO Administrators account
[3:48:03 PM Error SSOServerCfg] c:\depot4000\jupiter\source\private\mozart\source\sso\ssoconfiguration\ssoservercfg\ssoservercfgimpl.cpp(1068): An error occurred while granting access to Domain\SSO Administrators to the Single Sign-On database SSODB on SQL Server (Error code 0X8007007A).
Note In the error messages in this section, Domain is a placeholder for the actual domain name that contains the SSO Administrators group. SQL Server is a placeholder for the name of the computer that is running Microsoft SQL Server that houses your BizTalk Server 2004 databases.

CAUSE

This problem occurs if the domain name for the user account that is used for the SSO Administrator(s) is longer than 15 characters. If the domain name that is used for the domain is longer than 15 characters, the Configuration Wizard truncates the domain name. This behavior causes the error messages that are mentioned in the "Symptoms" section.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft BizTalk Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
888751 How to obtain the latest BizTalk Server 2004 service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size     File name
   -------------------------------------------------------------
   02-Apr-2004  21:38  3.0.5270.0   31,232  Entsso.exe
   02-Apr-2004  21:38  3.0.5270.0   67,584  Ssoadminserver.dll
   02-Apr-2004  21:38  3.0.5270.0   37,376  Ssocsserver.dll
   02-Apr-2004  21:38  3.0.5270.0   67,072  Ssolookupserver.dll
   02-Apr-2004  21:38  3.0.5270.0   55,296  Ssomappingserver.dll
   02-Apr-2004  21:38  3.0.5270.0  134,656  Ssoservercfg.dll

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section of this article. This problem was corrected in BizTalk Server 2004 Service Pack 1.

Properties

Article ID: 839723 - Last Review: June 2, 2006 - Revision: 3.5
APPLIES TO
  • Microsoft BizTalk Server 2004 Developer Edition
  • Microsoft BizTalk Server 2004 Enterprise Edition
  • Microsoft BizTalk Server 2004 Partner Edition
  • Microsoft BizTalk Server 2004 Standard Edition
Keywords: 
kbautohotfix kbbiztalk2004sp1fix kberrmsg kbbug kbfix kbqfe kbhotfixserver KB839723

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