Description of Outlook 2003 with Business Contact Manager Service Pack 1

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SUMMARY

Microsoft has released a service pack for Microsoft Office Outlook 2003 with Business Contact Manager. The following "Article contents" section describes information that this article contains about the service pack.

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INTRODUCTION

Microsoft Office Outlook 2003 with Business Contact Manager Service Pack 1 (SP1) provides the latest updates to Outlook 2003 with Business Contact Manager. Outlook 2003 with Business Contact Manager SP1 contains significant usability enhancements and stability improvements. Some of the fixes that are included with Business Contact Manager SP1 have been previously released as separate updates. This service pack combines the previously released updates into one update.

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MORE INFORMATION

Service pack details

List of issues that are fixed in the service pack

Outlook 2003 with Business Contact Manager SP1 fixes the issues that are described in the following hotfix packages:

831747 (http://support.microsoft.com/kb/831747/ ) Overview of the Business Contact Manager for Outlook 2003 update: Windows Small Business Server 2003

842496 (http://support.microsoft.com/kb/842496/ ) Description of the Business Contact Manager for Outlook 2003 Security Update: June 8, 2004

Outlook 2003 with Business Contact Manager SP1 fixes the following issues that were not previously documented in the Microsoft Knowledge Base.

You are not warned when you open an e-mail profile that contains Exchange as a service

When you open an e-mail profile that contains a stand-alone Exchange service in Outlook 2003 with Business Contact Manager, you do not receive a warning message that indicates that Business Contact Manager is not compatible with profiles that contain an Exchange service.

This update to Outlook 2003 with Business Contact Manager adds the following warning. Therefore, if you open an e-mail profile that contains an Exchange service, you receive the following warning message:

Business Contact Manager will not work with this Outlook profile. The profile uses a version of Microsoft Exchange server that Business Contact Manager doesn’t support.

For information about supported versions of Exchange server, see Use Business Contact Manager with Exchange server at http://office.microsoft.com.

You receive a "Microsoft Office Outlook has encountered a problem and needs to close" error message when you work in Microsoft Office Outlook 2003

When you work in Outlook 2003, you may receive an error message that is similar to the following:

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Office Outlook. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
Note To view the details of the error signature, click the link in the following text:
To see what data this error report contains, click here.

Security bulletins that are associated with this service pack

Outlook 2003 with Business Contact Manager SP1 is associated with the following security bulletin:

842496 (http://support.microsoft.com/kb/842496/ ) Description of the Business Contact Manager for Outlook 2003 Security Update: June 8, 2004

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Installation details

Obtain and install the service pack

The client and administrative service packs, installation instructions, and deployment strategies are found on the Microsoft Download Center. To download this service pack from the Microsoft Download Center, visit the following Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=D21F3D89-46AC-4A27-B4C7-BE05723D53E5&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=D21F3D89-46AC-4A27-B4C7-BE05723D53E5&displaylang=en)

Determine whether the service pack is installed

The service pack contains files with the versions that are listed in the following table:

   File name                                                  Version
   ----------------------------------------------------------------------
   IrisMS32.dll                                               1.0.2002.8
   Microsoft.Interop.Mapi.Impl.dll                            1.0.2002.8
   Microsoft.Iris.ImportExportDataAccess.dll                  1.0.2002.8
   Microsoft.BusinessSolutions.eCRM.OutlookAddIn.dll          1.0.2002.8
   Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.dll  1.0.2002.4
   Iris.Mapi.MessageStore.dll                                 1.0.2002.8
   Iris.DataDictionary.dll                                    1.0.2002.8
   Common.dll                                                 1.0.2002.8
   BCMHelp.chm
   MSBCM.msi 
   CrystalDecisions.Web.dll                                   9.01.9800.9
   MFC71.dll                                                  7.10.3077.0
   MSVCR71.dll                                                7.10.3052.4

You do not have to install this service pack if you have a later version of the files that are listed in the table.

For additional information about how to determine the version of Outlook 2003 with Business Contact Manager Service Pack 1 that is installed on your computer, click the following article number to view the article in the Microsoft Knowledge Base:

821549 (http://support.microsoft.com/kb/821549/ ) How to check the version of Office 2003

Error signature details

You may receive the following error message when you use Outlook 2003 with Business Contact Manager SP1:

Microsoft product has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures. These error signatures are fixed by the service pack.

   EventTypeName  Component  BCM_Version  Entry_Point            Exception_Point    Stack_Hash
   -------------------------------------------------------------------------------------------
   BCM            Mapi       1.0.2002.1   logonmanaged           exec               2ecced55
   BCM            Addin      1.0.2002.1   onconnection           init               034954d3
   BCM            Mapi       1.0.2002.1   getidsfromnamesmanaged exec               f5023b16
   BCM            Addin      1.0.2002.1   onstartupcomplete      checkerrorcode     54c512a5
   BCM            Mapi       1.0.2002.1   serviceentryimpl       serviceentry       23f21334
   BCM            Addin      1.0.2002.1   onconnection           init               034954d3
   BCM            Mapi       1.0.2002.1   logonmanaged           exec               6dfd31ab
   BCM            Mapi       1.0.2002.1   setpropsmanaged        getpropvalueobject cec4b905
   BCM            Mapi       1.0.2002.1   logonmanaged           exec               6dfd31ab

Additionally, other program versions, module versions, and offsets are possible.

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