You cannot edit an existing document or create a new document in a document library in your Windows SharePoint Services 2.0 Web site or in your SharePoint Team Services Web site

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Article ID: 840024 - View products that this article applies to.
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SYMPTOMS

You may find that you cannot edit an existing document or that you cannot create a new document in a document library in your Microsoft Windows SharePoint Services 2.0 Web site or in your SharePoint Team Services from Microsoft Web site. You experience one or more of the following symptoms:
  • You access a document in a document library in your Windows SharePoint Services 2.0 Web site or in your SharePoint Team Services Web site. When you click Edit in Microsoft Office ProgramName, you receive one of the following error messages, depending on the version of SharePoint that you are running:
    • In Windows SharePoint Services 2.0, you receive the following error message:
      ‘Edit Document’ requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 5.0 or greater.
    • In SharePoint Team Services, you receive the following error message:
      The "Edit Document" button requires a SharePoint-compatible application and Microsoft Internet Explorer 4.0 or greater.
  • You connect to a document library in your Windows SharePoint Services 2.0 Web site or in your SharePoint Team Services Web site. When you click New Document, you receive one of the following error messages, depending on the version of SharePoint that you are running:
    • In Windows SharePoint Services 2.0, you receive the following error message:
      ‘New Document’ requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 5.0 or greater. To add a document to this document library, click the ‘Upload Document’ button.
    • In SharePoint Team Services, you receive the following error message:
      The ‘New Document’ button requires a SharePoint-compatible application and Microsoft Internet Explorer 4.0 or greater. To add a document to this document library, click the ‘Upload Document’ button.
  • You connect to a document library in your Windows SharePoint Services 2.0 Web site. When you click Upload Document, the Upload Multiple Files option is missing from the DocumentLibraryName Document Library: Upload Document page.
  • The Link to Outlook option is missing in an Events list.

CAUSE

This issue occurs if all the following conditions are true, in the order that they appear:
  • You install Microsoft Office XP or an Office XP program on your computer.
  • You install Microsoft Office 2003 or an Office 2003 program on your computer.
  • You install an Office XP service pack or update such as Office XP Service Pack 3 (SP3) on the computer, or you install additional Office XP components on the computer.

RESOLUTION

To resolve this issue, use one of the following methods:
  • Repair or reinstall Office 2003 the individual Office 2003 program that is experiencing this issue.
  • Register the Owssupp.dll file. To register the Owssupp.dll file, follow these steps:
    1. Click Start, and then click Run, type cmd in the Open box, and then click OK.
    2. At the command prompt, switch to the folder that contains the Owssupp.dll file. By default, the Owssupp.dll file is located in the following folder:
      \Program Files\Microsoft Office\Office11
    3. Type the following command line, and then press ENTER:
      regsvr32 -u owssupp.dll
    4. Click OK when you receive the message that states that the operation was successful.
    5. Type the following command line, and then press ENTER:
      regsvr32 owssupp.dll
    6. Click OK when you receive the message that states that the operation was successful.
For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
821593 How to install or repair and reinstall Microsoft Office 2003 programs and features
For more information about this error message, click the following article number to view the article in the Microsoft Knowledge Base:
833714 Error message when you try to edit an Office document in a document library: "'Edit Document' requires a Windows SharePoint Services-compatible application"

Properties

Article ID: 840024 - Last Review: March 30, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Windows SharePoint Services 2.0
  • Microsoft SharePoint Team Services
Keywords: 
kbwebservices kbnewfile kbtshoot kberrmsg kbprb KB840024

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