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This article describes how to install, start, and use the Microsoft CRM Mobile Certificate Diagnostics Tool to troubleshoot certificate installation.
Note This article discusses an unsupported tool (CertDiag.exe). Microsoft Product Support Services does not support this tool, and provides this article for informational purposes only. Use this tool at your own risk.
The Microsoft® Business Solutions CRM Mobile Certificate Diagnostics Tool is available for download from the Microsoft Download Center. With the certificate diagnostics tool, you can determine whether the server certificate is installed correctly on the server and the mobile device, and identify problems that will prevent mobile devices from connecting to the Microsoft CRM server.
This diagnostics tool is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft has scanned these files for viruses. Microsoft used the most current virus-detection software that was available on the date that these files were posted. These files are stored on security-enhanced servers that prevent any unauthorized changes to these files.
(http://support.microsoft.com/kb/119591/EN-US/ )How to Obtain Microsoft Support Files from Online Services
PrerequisitesTo install this tool, you must have Microsoft CRM version 1.2 and Microsoft CRM Mobile version 1.2 installed. In addition, you must connect your device to your Microsoft CRM server, and establish a partnership with the device on the server by using Microsoft ActiveSync® version 3.7.1 or later.
InstallationPerform the following procedure to install this tool on your Microsoft CRM server:
(http://support.microsoft.com/kb/839939/EN-US/ )How to install software updates and hotfixes for Microsoft Business Solutions CRM v1.2
Restart requirementYou do not have to restart your computer after you install this tool.
Removal informationTo remove this tool, delete the CertDiag.exe file from the folder you specified when you extracted the files.
File informationThe English version of this tool has the file attributes that are listed in the following table. The date and time for this file are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 14-May-2004 19:31 1.2.316.0 128,000 CertDiag.exe
How to use the Microsoft CRM Mobile Certificate Diagnostics Tool