Article ID: 840325 - Last Review: June 6, 2005 - Revision: 1.5

You cannot cancel a print job that you sent to a Bluetooth printer in Windows XP

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SYMPTOMS

You may not be able to cancel a print job, and the print job may remain listed in the print queue. If you restart the computer, the print job is successfully removed from the print queue.

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CAUSE

This problem may occur if your printer is connected to Windows through a Bluetooth Hardcopy Replacement Profile (HCRP) printer adapter.

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RESOLUTION

To resolve this problem, install Microsoft Windows XP Service Pack 2 (SP2).

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was corrected in Microsoft Windows XP Service Pack 2 (SP2).

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