High processor usage from the spooler occurs when a user logs off from a session on a terminal server that is running Windows Server 2003 or Windows 2000

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Article ID: 840371 - View products that this article applies to.
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SYMPTOMS

When a user logs off from a session on a terminal server (a server that has Terminal Server enabled) that is running either Microsoft Windows 2000 or Microsoft Windows Server 2003, the Spoolsv.exe file consumes a large percentage of processor time for a short time.

CAUSE

This problem occurs when a user gains access to the Windows terminal server by using a Citrix Metaframe client and has redirected client printers. When the user logs off the terminal server, the spooler service is notified that redirected printers have to be purged. The spooler service then notifies every session's Winlogon service that a printer has to be cleared. Every Winlogon service then queries the spooler service for an update, and this causes high processor usage from the spooler service.

RESOLUTION

Windows Server 2003 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Apr-2004  20:11  5.2.3790.159      311,296  Localspl.dll     
   09-Apr-2004  20:11  5.2.3790.121       80,896  Spoolss.dll      
Windows Server 2003, 64-bit editions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Apr-2004  20:13  5.2.3790.159      857,600  Localspl.dll     
   09-Apr-2004  20:13  5.2.3790.121      233,472  Spoolss.dll      

Windows 2000 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   07-Apr-2004  20:19  0.2.0.1           138,000  Faxui.dll        
   24-Mar-2004  02:17  5.0.2195.6898     242,448  Gdi32.dll        
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
   07-Apr-2004  20:19  5.0.2195.6920     252,688  Localspl.dll     
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
   24-Mar-2004  02:17  5.0.2195.6895     335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll       
   07-Apr-2004  20:19  5.0.2195.6876      80,144  Spoolss.dll      
   24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
   05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll      
   11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys
   19-Jun-2003  20:05  5.0.2195.6681      97,040  Win32spl.dll     
   11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe     
   07-Apr-2004  20:19  5.0.2195.6920     243,984  Winsrv.dll       
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll     
   11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys
   07-Apr-2004  20:19  5.0.2195.6920     243,984  Winsrv.dll       

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 840371 - Last Review: July 24, 2007 - Revision: 1.11
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB840371

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