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Description of the Office 2003 post-Service Pack 1 hotfix package: August 20, 2004

Article ID: 840656 - View products that this article applies to.

SUMMARY

Microsoft has released the Office 2003 post-Service Pack 1 hotfix package for Microsoft Office 2003. This article describes the following items about the hotfix package:

Issues that are fixed in the hotfix package
Prerequisites for installing the hotfix package
Information about whether you must restart your computer after you install the hotfix package
Information about whether the hotfix package is replaced by any other hotfix package
Information about whether you must make any registry changes to use one or more of the hotfixes in the package
Files that are contained in the hotfix package

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INTRODUCTION

This article describes the Microsoft Office 2003 issues that are fixed in the Office 2003 post-Service Pack 1 hotfix package that is dated August 20, 2004.

Issues that are fixed in the hotfix package

The following issues are fixed in this hotfix package:

842776
(http://support.microsoft.com/kb/842776/ )
Word 2003 searches all the mounted personal folder (.pst) files when you perform a mail merge in Word 2003 by using the Outlook 2003 Contacts folder
842521
(http://support.microsoft.com/kb/842521/ )
You cannot view the presentation past the first slide when you open your PowerPoint 2003 presentation in Internet Explorer from an FTP Web site
843244
(http://support.microsoft.com/kb/843244/ )
Some of the slide show objects are missing or the background color changes to black when you play a slide show in PowerPoint 2003

The following issues are also fixed in this hotfix package, but were not previously documented in a Microsoft Knowledge Base article:

When you use a COM add-in that uses the DocumentChange event that updates a toolbar, the toolbar may not redraw correctly when the event occurs. If you move the mouse pointer over the toolbar, the toolbar buttons redraw correctly.

This problem may occur if you have the Adobe Acrobat PDFMaker add-in installed.
When you rapidly change between ActiveX controls (XML tags) in a smart document in Microsoft Office Word 2003, Word 2003 may quit unexpectedly, and you receive the following error message:
Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the following:
```
Application name  Application version  Module name  Module version  Offset
----------------------------------------------------------------------------
Winword.exe       11.0.5604.0          Mso.dll      11.0.5606.0     002f3071
```
This problem may occur if both of the following conditions are true:
- There are a large number of the XML tags in the Word 2003 document.
- You use the arrow keys to scroll through the document.
When you try to open a Microsoft Office file from a Microsoft Windows SharePoint Services site in the Web view by using the keyboard commands, the file does not open when you press ENTER. Instead, your Office program quits unexpectedly, and you receive the following error message, where <program> is the Office program that you are using.:
Microsoft Office <program> has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.

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This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924

(http://support.microsoft.com/kb/870924/ )

How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

For more information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
842532
(http://support.microsoft.com/kb/842532/ )
Description of Office 2003 Service Pack 1
The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Service Pack 1 (SP1) installed or without SP1 installed. However, we have tested this hotfix more extensively on Office 2003 with SP1 than we have on Office 2003 without SP1. If you install this hotfix on a computer that is running Office 2003 without SP1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

887593

(http://support.microsoft.com/kb/887593/ )

Description of the Microsoft Office 2003 post-Service Pack 1 hotfix package: October 12, 2004

Registry information

You must create or modify a registry key to use a hotfix that is contained in this package.

For more information about the registry key, click the following article number to view the article in the Microsoft Knowledge Base:

842521

(http://support.microsoft.com/kb/842521/ )

You cannot view the presentation past the first slide when you open your PowerPoint 2003 presentation in Internet Explorer from an FTP Web site

843244

(http://support.microsoft.com/kb/843244/ )

Some of the slide show objects are missing or the background color changes to black when you play a slide show in PowerPoint 2003

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you need to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information:

   Date         Time   Version        Size       File name
   -------------------------------------------------------------------------
   23-Aug-2004  16:02  5.0.2919.6304  7,274,016  Office2003-kb840656-glb.exe

Microsoft Windows Installer MSP file information:

   Date         Time   Size        File name
   --------------------------------------------------------------------
   20-Aug-2004  14:08  13,047,296  Msoff.msp (Full-File/Administrative)
   20-Aug-2004  11:36   5,335,040  Msoop.msp (Optimized)

After the hotfix is installed, the global version of this fix has the file attributes (or later file attributes) that are listed in the following table:

   Date         Time   Version      Size        File name
   ------------------------------------------------------
   18-Aug-2004  07:37  11.0.6400.0  12,222,144  Mso.dll

Additional notes

For more information about how to install this hotfix, see the Readme.txt file that is included in the package.
For more information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To view this topic, visit the following Microsoft Web site:
http://www.microsoft.com/office/ork/updates/patch_o2k3.htm
(http://www.microsoft.com/office/ork/updates/patch_o2k3.htm)

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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REFERENCES

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

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