Article ID: 840916 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Domain users on a Microsoft Windows 2000 Professional-based computer receive a message that their password is about to expire when they log on to a Microsoft Windows NT 4.0 Server domain controller, and when they try to change the password, they may receive the following error message:
This problem occurs because the User must logon to change password check box is selected in the account policy on the Windows NT 4.0 Server domain controller.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesTo install this hotfix you must have Windows 2000 Service Pack 3 or Windows 2000 Service Pack 4 installed.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 21-Apr-2004 21:20 5.0.2195.6921 334,608 Msgina.dll 05-Feb-2004 20:18 5.0.2195.6896 5,869,056 Sp3res.dll
To work around this problem, you must either manually change the user's password or deselect the Users must log on in order to change password option on the Windows NT 4.0 domain. To deselect this option, follow these steps on one of the domain controllers.
Note By default, the Users must log on to change password check box is not selected in Windows NT 4.0 Server.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates