Description of the Office XP post-Service Pack 3 hotfix package: May 12, 2004

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Article ID: 840993
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SUMMARY

Microsoft has released the Microsoft Office XP post-Service Pack 3 hotfix package for Microsoft Office XP. This article describes the following items about the hotfix package:
  • Issues that are fixed in the hotfix package
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart your computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that are contained in the hotfix package

INTRODUCTION

This article describes the Microsoft Office XP issue that is fixed in the Office XP post-Service Pack 3 hotfix package that is dated May 12, 2004.

Issues that are fixed in the hotfix package

The following issue is fixed in this hotfix package but was not previously documented in a Microsoft Knowledge Base article:
  • When you visit the following Microsoft Web site from behind a third-party proxy server, you may see generic icons instead of thumbnails in the Clip Organizer in a Microsoft Office XP program:
    http://office.microsoft.com
    To view the Clip Organizer, follow these steps:
    1. In an Office XP program, point to Picture on the Insert menu, and then click Clip Art.
    2. On the Insert Clip Art task pane, click Clip Organizer.
    This issue may occur when the third-party proxy server challenges users for their user name and password and the Remember my password option is removed by a Microsoft Windows policy.

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.

    For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
    832671 Description of Microsoft Office XP Service Pack 3
  • The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

    For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
    330537 OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 2 (SP2). However, Microsoft has not tested this fix on Office XP SP2 to the same extent as on Office XP Service Pack 3. If you install this hotfix on a computer with Office XP SP2 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
841367 Description of the Office XP post-Service Pack 3 hotfix package: June 4, 2004


Registry information

You do not have to create or modify any registry keys to use any hotfixes that are contained in this package.

Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size        File name
   -----------------------------------------------------------------------
   09-May-2004  09:40  10,039,296  Sharedff.msp (Full-File/Administrative)
   09-May-2004  06:44   3,287,040  Sharedop.msp (Optimized)
   Date         Time   Size       File name
   ----------------------------------------------------------------------
   12-May-2004  02:34  5,960,192  Mstoreff.msp (Full-File/Administrative)
   11-May-2004  23:33  2,871,808  Mstoreop.msp (Optimized)
After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table:
   Date         Time   Version      Size       File name
   -------------------------------------------------------
   07-May-2004  21:56  10.0.6714.0  9,796,288  Mso.dll          
   18-Oct-2003  01:28  10.0.6313.0     96,824  Mcps.dll
   13-Oct-2003  22:03  10.0.6308.0    105,016  Mstore.exe       
   26-Apr-2004  19:27  10.0.6712.0    494,280  Mstores.dll
Notes
  • To install the hotfix, you must install both MSP files. For example, if you install the optimized version of the hotfix, you must install both the Sharedop.msp file and the Mstoreop.msp file.
  • For more information about installing this hotfix, see the Readme.txt file that is included in the package.

REFERENCES

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Article ID: 840993 - Last Review: October 9, 2011 - Revision: 4.0
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbhotfixrollup kbofficexppostsp3fix KB840993

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