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Media file does not play, you receive an error message, or a blank box appears on the slide where you inserted the media file when your Microsoft PowerPoint presentation contains a media file

Article ID:841022
Last Review:May 25, 2007
Revision:3.1

SYMPTOMS

When your Microsoft PowerPoint presentation contains a media file, such as an .mp3, an .mpeg, or an .avi file, you may experience one or more of the following symptoms:
The media file may not play.
When you try to insert the media file, you receive the following error message:
Error: MMSYTEM264: "Not enough memory"
The media file plays as expected, but a blank box appears on the slide where you inserted the media file.

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CAUSE

This problem may occur if the media files path or the file name is longer than 128 characters.

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WORKAROUND

To work around this problem, use one or both of the following methods:
Move the media file to a higher-level folder, or rename the media file to a shorter file name so that the whole path and file name is not longer than 128 characters.
Move the media file to a higher-level folder so that the whole path and the whole file name of the media file is not longer than 128 characters.

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APPLIES TO
Microsoft Office PowerPoint 2007
Microsoft Office PowerPoint 2003
Microsoft PowerPoint 2002 Standard Edition
Microsoft PowerPoint 2000 Standard Edition

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Keywords: 
kberrmsg kbprb KB841022

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