Article ID: 841567 - View products that this article applies to.
When you try to install a new Peripheral Component Interconnect (PCI) device or a PCI device driver, you may receive one of the following error messages:
Cannot install this hardware. There was a problem installing this hardware.
For example, you may receive one of these error messages if you try to install a PCI modem or a PCI modem driver.
An error occurred during the installation of the device. The data is invalid.
This issue may occur when one of the following conditions is true:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Method 1: Restore the default settings to the registry subkey for your deviceIf you can determine which subkey is related to this issue, edit the registry to configure the correct settings on that subkey. For information about how to troubleshoot this issue and determine which subkey is affected by this issue, see the "More Information" section. To configure the correct settings on a specific subkey:
Method 2: Restore the default permissions for the PCI key and for its subkeys
For advanced troubleshooting, configure the Setupapi.log file to use verbose logging, and then try to install the device driver.
Note Verbose logging increases the size of the Setupapi.log file. We recommend that you only use verbose logging while you troubleshoot problems. When you have finished, delete the LogLevel value to turn off verbose logging.
The log may record exactly which registry subkey is related to the symptom that this article describes. To configure verbose logging:
Article ID: 841567 - Last Review: June 20, 2014 - Revision: 2.0
Contact us for more help