Article ID: 841631 - Last Review: May 18, 2007 - Revision: 2.6

You receive a "Reached the end of the file" or "More Data is available" error message when you log off

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SYMPTOMS

When you log off a computer that is running Microsoft Windows XP Professional, you may receive one of the following error messages:

Offline Files: Error accessing Share name on \\Computer name\path to share.
Reached the end of the file.

Offline Files: Error accessing Share name on \\Computer name\path to share.
More Data is available.

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This problem may occur if you log off shortly after you log on. If the Offline Files feature is still processing active references to files that are in the offline cache when you log off, you receive this error message. In this scenario, the Offline Files feature cannot synchronize files when you logs off.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 64-bit editions

   Date         Time   Version        Size       File name   Platform
   ------------------------------------------------------------------
   11-May-2004  21:53  5.1.2600.1526    237,056  Cscdll.dll  IA-64
   11-May-2004  00:24  5.1.2600.1526  1,287,168  Mrxsmb.sys  IA-64
   11-May-2004  00:24  5.1.2600.1526    495,616  Rdbss.sys   IA-64

Windows XP, 32-bit editions

   Date         Time   Version        Size     File name   Platform
   ----------------------------------------------------------------
   11-May-2004  21:55  5.1.2600.1526   92,160  Cscdll.dll  x86
   11-May-2004  21:43  5.1.2600.1526  425,984  Mrxsmb.sys  x86
   11-May-2004  21:43  5.1.2600.1526  166,016  Rdbss.sys   x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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