A message appears in the Check Names dialog box when an Appointment record is updated in Microsoft CRM Sales for Outlook 1.2

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SYMPTOMS

If you change an Appointment record created with Microsoft® Business Solutions CRM Sales for Outlook 1.2, for example, invite an additional Microsoft CRM user, the Check Names dialog box with the following message will be displayed:

Microsoft Office Outlook does not recognize '<domain\username>'.

This message can appear even though the Microsoft CRM user can be resolved.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 (http://support.microsoft.com/kb/904435/ ) Update Rollup 2 is available for Microsoft CRM 1.2