FIX: Event ID 8196 and event ID 44545 are logged, and the export is unsuccessful when you try to export a static report in Commerce Server 2002 Business Desk

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Article ID: 841862 - View products that this article applies to.
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SYMPTOMS

You try to export a static report in Microsoft Commerce Server 2002 Business Desk (BizDesk). When you do this, the export is unsuccessful, and the Status column in List Manager displays Failed. Additionally, the following events are logged in the Application log:

Event 1

Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 8196
Date: Date
Time: Time
User: N/A
Computer: Server Name
Description: Commerce List Manager Error: 0x8C40001A: The report rendering object failed during Analysis report export to ListManager. See the Application event log message logged by that object describing the problem.

Event 2

Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 44545
Date: Date
Time: Time
User: N/A
Computer: Server Name
Description: Report renderer : Report renderer failed.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile sizeDateTimePlatform
Inc_select.vbs32,68908-Apr-200403:27Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Installation instructions

After you download and extract the hotfix to a folder, you must copy the Inc_select.vbs file from the hotfix to the following folder:
Bizdesk\analysis\include
Note Bizdesk is a placeholder for the location of your BizDesk folder.

Steps to reproduce the problem

  1. Start Business Desk.
  2. Click Analysis, click Reports, click Customer Sales, and then click Export.
  3. Click Yes to confirm that you want to export the static report.
  4. In the Report Parameters dialog box, click OK.
  5. In the Export Report as a List dialog box, type TestReport in the List name box, and then click OK.
  6. Click Campaigns, and then click List Manager.
  7. In List Manager, the Status column for the TestReport report displays Failed.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 841862 - Last Review: November 15, 2007 - Revision: 2.4
APPLIES TO
  • Microsoft Commerce Server 2002 Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbcommserv2002presp4fix kbprb kbbug kbfix KB841862

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