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A universal serial bus mass storage device that is part of a composite universal serial bus device does not appear in the icon for the HotPlug Manager in Windows 2000

Article ID: 841880 - View products that this article applies to.

SYMPTOMS

The icon for the HotPlug Manager (HotPlug.dll) that appears in the notification area does not list a universal serial bus (USB) mass storage device that is part of a composite USB device. This problem may prevent you from disconnecting the USB device or from receiving a warning when you try to disconnect the mass storage device by using the control panel on the USB mass storage device.

Note The notification area is located on the right side of the taskbar.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
27-May-2004  19:10  5.0.2195.6934      23,312  Usbstor.sys

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