Software metering information is not added to the database in Systems Management Server 2003

Article translations Article translations
Article ID: 841901 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Software metering information is not added to the database, or the information is added slowly. Additionally, a backlog of files accumulates in the \SMS\Inboxes\Swmproc.box folder on the Microsoft Systems Management Server (SMS) 2003 site server, although the Software Metering component continuously tries to process .sum files from client computers.

CAUSE

This problem may occur when the Software Metering component on the site server tries to process a summary record from a client that no longer exists in the database.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   25-Dec-2003  09:40  2.50.2726.133  249,856  Swmproc.dll
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

Hotfix installation instructions

  1. Create a shared folder in a location that can be accessed by the SMS site servers.
  2. Copy the SMS2003-RTM-KB841901-X86-ENU.exe hotfix file to the new shared folder.
  3. On each SMS primary and secondary site server in your environment, log on by using an account that has administrative credentials.
  4. Close the SMS Administrator window if it is open.
  5. On each primary and secondary site server, connect to the shared folder that contains the hotfix, double-click the SMS2003-RTM-KB841901-X86-ENU.exe file, and then follow the instructions in the wizard.

STATUS

This problem was first corrected in Systems Management Server 2003 Service Pack 1.

WORKAROUND

To work around this problem, manually delete the old .sur files in the \SMS\Inboxes\Swmproc.box folder on the site server.

MORE INFORMATION

When this problem occurs, the following error is logged in the Swmproc.log file:
CSoftwareMeteringProcessor::ProcessSummarizedUsageData - ERROR: Unable to import summary data from file, missing a machine.
This hotfix creates a configurable registry key that lets you to configure how many times the Software Metering Processor tries to process a file when the client no longer exists in the database. By default, this value is set to 18. After you apply the hotfix, you can change the value at the following registry location:
HKLM\Software\Microsoft\SMS\Components\SMS_SOFTWARE_METERING_PROCESSOR Summary File Retry Count
The new value may be any value from 1 to 25. After you change this value, the Software Metering Processor logs the following information:
Maximum summary file retry count changed to: value
The Software Metering Processor checks for changes when you start your computer, every hour, and when the site control file is changed.

Note You will not lose any data when the .sur files are deleted.

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 841901 - Last Review: February 2, 2009 - Revision: 5.0
APPLIES TO
  • Microsoft Systems Management Server 2003
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbserver kbclientserver kbsmsmeter kbsmstopazfix kbperformance kbfix kbbug KB841901

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com