Article ID: 842096 - View products that this article applies to.
When you use Active Directory Users and Computers to try to move a user's Exchange Server 5.5 mailbox to Exchange Server 2003, you cannot move the Exchange Server 5.5 mailbox. Additionally, you may receive the following error message in the FailureReport.xml file on the Exchange Server 2003 computer:
Error: Failed to move object 'CN=MailBoxName,OU=AdministrativeGroupName,=ExchangeServerName,DC=DomainName,DC=com. Error code: '0x80020009'. Error description: 'There is no such object on the server.'
This problem typically occurs when the distinguished name (DN) of the Exchange Server 5.5 mailbox does not match the legacyExchangeDN attribute in Active Directory directory service.
For example, if the following conditions are true, the user's mailbox cannot be moved successfully:
In this example, the legacyExchangeDN attribute in Active Directory has -1 added to the Exchange Server 5.5 mailbox name. When you try to move the mailbox, the corresponding Exchange Server 5.5 mailbox distinguished name cannot be found in Active Directory. Therefore, you cannot move the mailbox.
Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk. To work around this problem, use the Active Directory Service Interfaces (ADSI) Edit tool to modify the legacyExchangeDN attribute in Active Directory to match the Exchange Server 5.5 distinguished name, and then delete the msExchADCGlobalNames value.
To do this, follow these steps.
Note The ADSI Edit tool is located in the Support\Tools folder on the installation CD for Windows 2000 Server or for Windows Server 2003.
Note You must perform this task on the Exchange Server 2003 computer or on any computer that has the Active Directory Users and Computers MMC snap-in installed.
Exchange Server 2003 on a Windows 2000 Server-based computer
Exchange Server 2003 on a Windows Server 2003-based computer
Note In Exchange Server 2003, you use the Create a Failure Report option to generate a report log. This report is in XML format. This report is saved in the systemdrive\Documents and Settings\profile name\My Documents\Exchange Task Wizard Logs folder, where systemdrive is the drive where Microsoft Windows is installed, and where profile name is the profile folder for the user who initiated the mailbox move procedure.
The Exchange Server 2003 Software Developers Kit has XSL/HTA files that show you how you can change the format of XML reports to a more readable format.