Outlook Mobile Access may display pages in English (United States) even though your Exchange Server 2003 organization uses a language other than English

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Article ID: 842104 - View products that this article applies to.
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SYMPTOMS

Microsoft Outlook Mobile Access clients may display some Outlook Mobile Access pages in English (United States), even though the Outlook Mobile Access client and your Microsoft Exchange Server organization use a language other than English (United States). For example, if the Outlook Mobile Access client uses Italian (Italy) and the server uses Italian (Switzerland), Outlook Mobile Access may display certain error message pages in English (United States).

CAUSE

This issue may occur when both the following conditions are true:
  • On your Exchange Server 2003 computer, the culture setting is configured to use a language that is not supported by Outlook Mobile Access. For example, Outlook Mobile Access supports Italian (Italy), but it does not support Italian (Switzerland). In the example in the Symptoms section, the culture setting on the server is configured to use Italian (Switzerland).
  • An unrelated problem occurs where the Outlook Mobile Access client cannot display an Outlook Mobile Access page in the language that is configured on the client.
In this scenario, Outlook Mobile Access on the server may not be able to determine which supported language the client uses. Additionally, Outlook Mobile Access on the server cannot use the language that is configured in the culture setting on the server, because that language is not supported by Outlook Mobile Access. Therefore, Outlook Mobile Access displays the page in English (United States), by default.

In the example in the Symptoms section, the culture settings on the server are configured to use Italian (Switzerland). Outlook Mobile Access does not support Italian (Switzerland). Therefore, Outlook Mobile Access uses English (United States) for pages that it cannot display in Italian (Italy).

Note The issue is not limited to related languages. If the client uses French (France) and the server uses Uzbek (Latin), the issue still occurs.

WORKAROUND

To work around this issue, change the culture settings on the server to a supported language. For example, if your server uses Italian (Switzerland), you can configure Outlook Mobile Access on your server to use Italian (Italy). To do this, you change the globalization culture value and the uiCulture value in the Web.config file for Outlook Mobile Access.

To do this, follow these steps:
  1. On the server, open the Web.config file for Outlook Mobile Access. By default, this file is located in the following folder : C:\Program Files\Exchsrvr\OMA\Browse.
  2. Locate the following section in the file:
    <globalization culture="Language_Setting" uiCulture="Language_Setting" requestEncoding="utf-8" responseEncoding="utf-8" />
  3. Change the globalization culture value and the uiCulture value to the language that you want to use. For example, if you want to use Italian (Italy) as the default culture setting for Outlook Mobile Access, use the following text: <globalization culture="it-IT" uiCulture="it-IT" requestEncoding="utf-8" responseEncoding="utf-8" />
For a list of the languages that are supported in Outlook Mobile Access, see the More Information section.

MORE INFORMATION

The following languages are supported in Exchange Server 2003 Service Pack 1 and in Outlook Mobile Access:
  • Basque (Basque)
  • Catalan (Catalan)
  • Chinese Simplified (China)
  • Chinese Simplified (Singapore)
  • Chinese Traditional
  • Czech (Czech Republic)
  • Danish (Denmark)
  • Dutch (Belgium)
  • Dutch (Netherlands)
  • English (Australia)
  • English (Canada)
  • English (South Africa)
  • English (United Kingdom)
  • English (United States)
  • Finnish (Finland)
  • French (Belgium)
  • French (Canada)
  • French (France)
  • German (Austria)
  • German (Germany)
  • German (Switzerland)
  • Greek (Greece)
  • Hungarian (Hungary)
  • Italian (Italy)
  • Japanese (Japan)
  • Korean (Korea)
  • Norwegian (Bokml) (Norway)
  • Polish (Poland)
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian (Russia)
  • Spanish (Argentina)
  • Spanish (Mexico)
  • Spanish (Spain)
  • Swedish (Sweden)
  • Turkish (Turkey)
For more information about how to configure the culture settings for Web forms globalization, visit the following MSDN Web site: http://msdn2.microsoft.com/en-us/library/bz9tc508(vs.71).aspx

Properties

Article ID: 842104 - Last Review: October 25, 2007 - Revision: 1.4
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Outlook Mobile Access
Keywords: 
kbtshoot KB842104

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