The body of notification messages that indicate computer status may be blank in Exchange Server 2003

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Article ID: 842107 - View products that this article applies to.
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SYMPTOMS

When you configure the Monitoring and Status feature to use e-mail as a status notification method in Microsoft Exchange Server 2003, some of the body or all the body in the notification messages that you receive may be blank.

CAUSE

This issue may occur when the notification message template contains characters that are not part of the ASCII character set. For example, this issue may occur when you use a notification message template that was translated to a language that uses characters that are not part of the ASCII character set. For example, this problem might occur in a notification message template that uses Korean characters.

The blank parts of the message body are created because of a problem in the way Windows Management Instrumentation (WMI) handles the characters that are not part of the ASCII character set.

Note WMI is a component of Microsoft Windows. The problem in WMI occurs at the operating system level, not in Exchange 2003.

WORKAROUND

To work around this issue, use one of the following methods.

Method 1: Replace characters in the notification message

For example, if you experience this issue with a notification message that contains Korean characters, replace the Korean characters with characters that are part of the ASCII character set, such as English characters. To do this, follow these steps:
  1. Click Start, point to All Programs, point to Microsoft Exchange, and then click System Manager.
  2. Under Your Organization Name, expand Tools, expand Monitoring and Status, and then click Notifications.
  3. In the right pane under Notifications, double-click the notification that you want to change.
  4. Replace any characters in the message subject or message body that are not part of the ASCII character set with ASCII characters.
  5. Click OK, and then close Exchange System Manager.

Method 2: Manually verify the status of the Exchange computer

If you receive a blank notification message, you can manually verify the status of the Exchange computer. To verify the status of the Exchange computer, follow these steps:
  1. Click Start, point to All Programs, point to Microsoft Exchange, and then click System Manager.
  2. Under Your Organization Name, expand Tools, expand Monitoring and Status, and then click Status.
  3. In the right pane, verify the status of the Exchange computer.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
310315 Troubleshooting monitoring and status in Exchange and in Small Business Server

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Article ID: 842107 - Last Review: October 25, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbtshoot kbprb KB842107

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