You receive an error message when you try to open a past-due activity in Microsoft CRM 1.2

When you try to open a past-due activity in Microsoft CRM 1.2, you receive one of the following error messages.

Error message 1Error message 2

This problem occurs if the activity party has been deleted from Microsoft CRM. For example, the activity party could be the Call Initiator or the Call Recipient for a Phone Call activity.

Note In this situation, the activity party may be a user, a contact, a lead, or an account. An activity may be any one of the following activities: For example, you experience this problem if all the following conditions are true:

• You have a contact that is named Contact 1.
• You schedule a Phone Call activity where Contact 1 is the Call Recipient.
• This particular Phone Call activity becomes past due.
• You delete Contact 1 from Microsoft CRM.

In this situation, the record in the ActivityPartyBase table has a NULL deletion state code. Microsoft CRM expects a value for the deletion state code.

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base: