Microsoft BizTalk Server supportability on a virtual machine

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Article ID: 842301 - View products that this article applies to.
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Introduction

This article discusses the support policy for running Microsoft BizTalk Server in a virtualization environment.

If a BizTalk Server virtual machine (VM) is hosted on any other virtualization program than those listed below, BizTalk Server may not perform as expected.

The following table indicates the supportability of hosting a BizTalk Server virtual machine. In this table, "Yes" means that it is fully supported.

Collapse this tableExpand this table
Virtualization programBizTalk Server 2004BizTalk Server 2006BizTalk Server 2006 R2BizTalk Server 2009BizTalk Server 2010BizTalk Server 2013BizTalk Server 2013 R2
Microsoft Virtual Server 2005YesYes YesYesNoNoNo
Windows Server 2008 Hyper-VYesYesYesYesYesNoNo
Microsoft Hyper-V Server 2008YesYesYesYes
Yes
NoNo
Windows Server 2008 R2 Hyper-V, including HypervisorYesYesYesYesYesYesYes
Microsoft Hyper-V Server 2008 R2YesYesYesYesYesYesYes
Windows Server 2012 Hyper-VYesYesYesYes
Yes
YesYes
Microsoft Hyper-V Server 2012YesYesYesYesYesYesYes
Windows Server 2012 R2 Hyper-VYesYesYesYes
Yes
YesYes
Microsoft Hyper-V Server 2012 R2YesYesYesYesYesYesYes
SVVP certified *YesYesYesYesYesYesYes
Non-SVVP certifiedCommercially reasonable supportCommercially reasonable supportCommercially reasonable supportCommercially reasonable supportCommercially reasonable supportCommercially reasonable supportCommercially reasonable support

Note
SVVP lists products that have been tested and validated to work with Windows Server. Some SVVP companies have only been validated for Windows Server 2008 and later. For more information on the operating systems that are supported by BizTalk Server, click the following article number to view the article in the Microsoft Knowledge Base:
926628 Summary of operating systems and SQL Server versions supported by different versions of BizTalk Server

For more information about SVVP, visit the following Microsoft Web site:
http://www.windowsservercatalog.com/svvp/

More information

Product support for a BizTalk Server VM hosted on a virtualization program not listed in the "Introduction" section is provided as commercially reasonable support. Commercially reasonable support is defined as all reasonable support efforts by Microsoft Customer Service and Support that do not require BizTalk Server code fixes.

If you have problems with a BizTalk Server VM hosted on a virtualization program not listed in the "Introduction" section, and the problem cannot be resolved through commercially reasonable support, the problem must be reproducible in a non-VM environment or on one of the supported virtualization programs listed in the "Introduction" section for the problem to be escalated to the BizTalk Server product group as a bug. For more information about Microsoft server software and supported virtualization environments, click the following article number to view the article in the Microsoft Knowledge Base:
957006 Microsoft server software and supported virtualization environments

Microsoft SQL Server has strict guidelines and a formal support policy for SQL Server products that are running in a hardware virtualization environment. Make sure that SQL Server is installed and configured correctly in a hardware virtualization environment. Also, because BizTalk Server makes extensive use of SQL Server databases, it is important to be aware of support policies for running SQL Server on a Hyper-V virtual machine.

For more information about SQL Server support in a virtualization environment or on a Hyper-V virtual machine, click the following article number to view the article in the Microsoft Knowledge Base:
956893 Support policy for Microsoft SQL Server products that are running in a hardware virtualization environment

Frequently Asked Questions

Q: What level of technical support will I receive if my non-Microsoft vendor configuration is certified through SVVP?

A: Customer Service and Support will work together with you and the SVVP certified vendor to investigate the problem. Customer Service and Support or the SVVP vendor will follow the process that is documented on the following SVVP Web site to use the TSANet program together with your permission in an attempt to resolve the problem:
http://windowsservercatalog.com/svvp.aspx?svvppage=svvpsupport.htm
Q: What if the non-Microsoft vendor virtualization configuration is not certified through SVVP?

A: Customer Service and Support will follow the support policies that are documented in Microsoft Knowledge Base article 897615. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
897615 Support policy for Microsoft software running in non-Microsoft hardware virtualization software
If Customer Service and Support determines that the problem may be related to the vendor virtualization software, Customer Service and Support may require that you try to reproduce the problem outside the virtualization environment. It is important to carefully read about the configurations that are supported for SVVP. For more information, visit the following Microsoft Web site:
http://www.windowsservercatalog.com/svvp/
Note Not all vendor configurations are considered certified by SVVP even though the vendor participates in the program. The list of validated configurations may be updated as vendors submit changes through this program.

Properties

Article ID: 842301 - Last Review: August 8, 2014 - Revision: 21.0
Applies to
  • Microsoft BizTalk Server Branch 2010
  • Microsoft BizTalk Server Developer 2010
  • Microsoft BizTalk Server Enterprise 2010
  • Microsoft BizTalk Server Standard 2010
  • Microsoft BizTalk Server 2009 Branch
  • Microsoft BizTalk Server 2009 Developer
  • Microsoft BizTalk Server 2009 Enterprise
  • Microsoft BizTalk Server 2009 Standard
  • Microsoft BizTalk Server 2006 R2 Branch Edition
  • Microsoft BizTalk Server 2006 R2 Developer Edition
  • Microsoft BizTalk Server 2006 R2 Enterprise Edition
  • Microsoft BizTalk Server 2006 R2 Standard Edition
  • Microsoft BizTalk Server 2006 Developer Edition
  • Microsoft BizTalk Server 2006 Enterprise Edition
  • Microsoft BizTalk Server 2006 Standard Edition
  • Microsoft BizTalk Server 2004 Developer Edition
  • Microsoft BizTalk Server 2004 Enterprise Edition
  • Microsoft BizTalk Server 2004 Partner Edition
  • Microsoft BizTalk Server 2004 Standard Edition
  • Microsoft BizTalk Server 2013 Branch
  • Microsoft BizTalk Server 2013 Developer
  • Microsoft BizTalk Server 2013 Enterprise
  • Microsoft BizTalk Server 2013 R2 Branch
  • Microsoft BizTalk Server 2013 R2 Developer
  • Microsoft BizTalk Server 2013 R2 Enterprise
  • Microsoft BizTalk Server 2013 R2 Standard
  • Microsoft BizTalk Server 2013 Standard
Keywords: 
kbprb KB842301

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