Article ID: 842301 - View products that this article applies to.
This article discusses the support policy for running Microsoft BizTalk Server in a virtualization environment.
If a BizTalk Server virtual machine (VM) is hosted on any other virtualization program than those listed below, BizTalk Server may not perform as expected.
The following table indicates the supportability of hosting a BizTalk Server virtual machine. In this table, "Yes" means that it is fully supported.
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Note SVVP lists products that have been tested and validated to work with Windows Server. Some SVVP companies have only been validated for Windows Server 2008 and later. For more information on the operating systems that are supported by BizTalk Server, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/926628/ )Summary of operating systems and SQL Server versions supported by different versions of BizTalk Server
For more information about SVVP, visit the following Microsoft Web site:
Product support for a BizTalk Server VM hosted on a virtualization program not listed in the "Introduction" section is provided as commercially reasonable support. Commercially reasonable support is defined as all reasonable support efforts by Microsoft Customer Service and Support that do not require BizTalk Server code fixes.
If you have problems with a BizTalk Server VM hosted on a virtualization program not listed in the "Introduction" section, and the problem cannot be resolved through commercially reasonable support, the problem must be reproducible in a non-VM environment or on one of the supported virtualization programs listed in the "Introduction" section for the problem to be escalated to the BizTalk Server product group as a bug. For more information about Microsoft server software and supported virtualization environments, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/957006/ )Microsoft server software and supported virtualization environments
Microsoft SQL Server has strict guidelines and a formal support policy for SQL Server products that are running in a hardware virtualization environment. Make sure that SQL Server is installed and configured correctly in a hardware virtualization environment. Also, because BizTalk Server makes extensive use of SQL Server databases, it is important to be aware of support policies for running SQL Server on a Hyper-V virtual machine.
For more information about SQL Server support in a virtualization environment or on a Hyper-V virtual machine, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/956893/ )Support policy for Microsoft SQL Server products that are running in a hardware virtualization environment
Q: What level of technical support will I receive if my non-Microsoft vendor configuration is certified through SVVP?
A: Customer Service and Support will work together with you and the SVVP certified vendor to investigate the problem. Customer Service and Support or the SVVP vendor will follow the process that is documented on the following SVVP Web site to use the TSANet program together with your permission in an attempt to resolve the problem:
http://windowsservercatalog.com/svvp.aspx?svvppage=svvpsupport.htmQ: What if the non-Microsoft vendor virtualization configuration is not certified through SVVP?
A: Customer Service and Support will follow the support policies that are documented in Microsoft Knowledge Base article 897615. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
897615If Customer Service and Support determines that the problem may be related to the vendor virtualization software, Customer Service and Support may require that you try to reproduce the problem outside the virtualization environment. It is important to carefully read about the configurations that are supported for SVVP. For more information, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/897615/ )Support policy for Microsoft software running in non-Microsoft hardware virtualization software
http://www.windowsservercatalog.com/svvp/Note Not all vendor configurations are considered certified by SVVP even though the vendor participates in the program. The list of validated configurations may be updated as vendors submit changes through this program.
Article ID: 842301 - Last Review: August 8, 2014 - Revision: 21.0
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