Printer performance is slow on a large print server in Windows Server 2003

Article translations Article translations
Article ID: 842304 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Printer performance is slow on a large print server. This problem occurs especially when you use a Cluster service that has many printers installed. When you troubleshoot this problem, the following behavior occurs:
  • Print jobs take an increasingly long time to print.
  • The properties of a printer open slowly.
  • If you fail over the cluster group to another node, printer performance is repeatedly slow.

CAUSE

This problem occurs if there is a contention on a critical section object in the spooler process.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix. However, if you want to restart the computer later instead of immediately, click to select the Do not restart now check box before you click Finish when you install the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Windows Server 2003, x86-based versions
   Date         Time   Version           Size      File name      Platform
   -----------------------------------------------------------------------
   14-Apr-2005  18:34  5.2.3790.309      312,320   Localspl.dll   x86
   14-Apr-2005  18:34  5.2.3790.309       81,920   Spoolss.dll    x86
Microsoft Windows Server 2003, x86-based versions with Service Pack 1
   Date         Time   Version           Size      File name      Platform
   -----------------------------------------------------------------------
   14-Apr-2005  18:40  5.2.3790.2421     347,136   Localspl.dll   x86
Microsoft Windows Server 2003, Itanium-based versions
   Date         Time   Version           Size      File name      Platform
   -----------------------------------------------------------------------
   14-Apr-2005  14:50  5.2.3790.309      860,160   Localspl.dll   IA-64
   14-Apr-2005  14:50  5.2.3790.309      234,496   Spoolss.dll    IA-64
Microsoft Windows Server 2003, Itanium-based versions with Service Pack 1
   Date         Time   Version           Size      File name      Platform
   -----------------------------------------------------------------------
   14-Apr-2005  14:50  5.2.3790.2421     966,144   Localspl.dll   IA-64
Microsoft Windows Server 2003, x64-based versions
   Date         Time   Version           Size      File name      Platform
   -----------------------------------------------------------------------
   14-Apr-2005  14:50  5.2.3790.2421     747,520   Localspl.dll   x64

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

Properties

Article ID: 842304 - Last Review: October 11, 2007 - Revision: 2.6
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbhotfixserver kbqfe kbprinters kbprint kbperformance kbfix KB842304

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com