FIX: The Catalog DTS task does not bring over all products in virtual catalog and causes unknowns in a sales report in Commerce Server 2002

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SYMPTOMS

In Microsoft Commerce Server 2002, you may notice that the product sales report shows sales that occur in an unknown category. This behavior occurs because the Catalog Data Transformation Services (DTS) task does not export all products in virtual catalogs to the Data Warehouse. This behavior causes unknowns to appear in the report if that product had been previously purchased.

Back to the top

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Commerce Server 2002 Service Pack 3 (SP3)

Restart requirement

You do not have to restart the computer after applying this hotfix.

Hotfix replacement information

This hotfix replaces Q842352.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size       File name
   --------------------------------------------------------
   14-May-2004  17:51  4.5.3811.0  1,127,146  Cdtstasks.dll

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

You may also see products in an unknown category if a product was ordered from a virtual catalog and then was removed later from that virtual catalog. This hotfix will not prevent this behavior. To avoid this behavior, delete products from the base catalog instead of removing them from the virtual catalog. When you delete a product from a base catalog, the deletedproducts table is updated for the base catalog and for any virtual catalogs that the product belongs to.

Back to the top