Article ID: 842382 - View products that this article applies to.
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
You experience the following symptoms on your Microsoft Windows 2000-based domain controller:
This problem occurs if the virtual memory address space of the Lsass.exe process is fragmented. This condition may occur if the domain controller processes heavier loads than the typical load. Specifically, you may experience this problem in one or more of the following scenarios:
Hotfix informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesThis hotfix requires the following hotfixes:
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 24-Mar-2004 04:17 5.0.2195.6876 388,368 Advapi32.dll 24-Mar-2004 04:17 5.0.2195.6866 69,904 Browser.dll 24-Mar-2004 04:17 5.0.2195.6824 134,928 Dnsapi.dll 24-Mar-2004 04:17 5.0.2195.6876 92,432 Dnsrslvr.dll 24-Mar-2004 04:17 5.0.2195.6883 47,888 Eventlog.dll 24-Mar-2004 04:17 5.0.2195.6890 143,632 Kdcsvc.dll 11-Mar-2004 04:37 5.0.2195.6903 210,192 Kerberos.dll 21-Sep-2003 02:32 5.0.2195.6824 71,888 Ksecdd.sys 12-May-2004 21:21 5.0.2195.6924 512,784 Lsasrv.dll 26-Feb-2004 01:59 5.0.2195.6902 33,552 Lsass.exe 11-Mar-2004 04:37 5.0.2195.6897 123,152 Msv1_0.dll 24-Mar-2004 04:17 5.0.2195.6897 312,592 Netapi32.dll 24-Mar-2004 04:17 5.0.2195.6891 371,472 Netlogon.dll 13-May-2004 00:12 5.0.2195.6924 933,136 Ntdsa.dll 24-Mar-2004 04:17 5.0.2195.6897 388,368 Samsrv.dll 24-Mar-2004 04:17 5.0.2195.6893 111,376 Scecli.dll 24-Mar-2004 04:17 5.0.2195.6903 253,200 Scesrv.dll 05-Feb-2004 22:18 5.0.2195.6896 5,869,056 Sp3res.dll 05-Apr-2004 19:26 184.108.40.206 6,656 Spmsg.dll 05-Apr-2004 19:27 220.127.116.11 158,208 Spuninst.exe 24-Mar-2004 04:17 5.0.2195.6824 50,960 W32time.dll 21-Sep-2003 02:32 5.0.2195.6824 57,104 W32tm.exe 20-Sep-2003 00:09 4,092 Eula.txt 13-May-2004 00:26 13,004 Kb842382.cat 05-Apr-2004 19:27 18.104.22.168 22,016 Spcustom.dll 05-Apr-2004 19:26 22.214.171.124 616,960 Update.exe 13-May-2004 00:06 40,668 Update.inf 13-May-2004 00:22 1,403 Update.ver
Enable the hotfixThis hotfix includes functionality that lets you perform the following operations:
Add the UseLowFragHeap registry entry to reduce the virtual memory fragmentation that is generated by the Lsass.exe process
To reduce the virtual memory fragmentation that is generated by the Lsass.exe process, add the UseLowFragHeap registry entry to the following registry subkey, and then set the registry entry to 1. When you do this, the Lsass.exe processes uses the Low Fragmentation Heap algorithm. This algorithm minimizes heap fragmentation and improves heap-allocation performance.
To add the UseLowFragHeap registry entry and then set this registry entry to 1, follow these steps:
Add the ThreadStateHeapSize registry entry to reduce the amount of virtual memory that the Lsass.exe process consumes when it processes LDAP requests
The Ntdsa.dll component that is included in this hotfix has been modified to create smaller thread state heaps. Instead of the default heap size of 8 megabytes (MB), you can now specify the heap size that you want.
To add the ThreadStateHeapSize registry entry, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
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