Article ID: 842506 - Last Review: July 24, 2007 - Revision: 2.7

You cannot use the tsshutdn command to restart a Windows Server 2003-based terminal server

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SYMPTOMS

If you use the tsshutdn command with the /reboot option on a remote console session to restart a Microsoft Windows Server 2003-based terminal server, the server may not restart, and you may receive the following error message:
Remote Logins are currently disabled
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CAUSE

This problem may occur after you use the change logon command to disable user logins for all client sessions.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit editions

   Date         Time   Version       Size     File name     Platform
   -----------------------------------------------------------------
   07-Jun-2004  23:25  5.2.3790.181  540,672  Winlogon.exe  x86

Windows Server 2003, 64-bit editions

   Date         Time   Version       Size     File name     Platform
   -----------------------------------------------------------------
   07-Jun-2004  10:36  5.2.3790.181  638,464  Winlogon.exe  IA-64
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
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MORE INFORMATION

For additional information about the change logon command, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/15A2F502-1FA3-4D3B-A74B-CEC04EE52D061033.mspx (http://technet2.microsoft.com/windowsserver/en/library/15A2F502-1FA3-4D3B-A74B-CEC04EE52D061033.mspx)
For additional information about the tsshutdn command, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/E370FB1D-E259-4369-8AFA-25320831A40D1033.mspx (http://technet2.microsoft.com/windowsserver/en/library/E370FB1D-E259-4369-8AFA-25320831A40D1033.mspx)
For additional information about how to use the tsshutdn command, click the following article number to view the article in the Microsoft Knowledge Base:
320188   (http://support.microsoft.com/kb/320188/ ) How to use the tsshutdn command to shut down a terminal server in Windows 2000 Terminal Services
For additional information about how to use the change logon command, click the following article number to view the article in the Microsoft Knowledge Base:
320183   (http://support.microsoft.com/kb/320183/ ) How to turn off logons to a terminal server by using the change logon command in Windows 2000
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
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Keywords: 
kbautohotfix kbqfe kbhotfixserver kbprb kbbug kbfix kbwinserv2003presp1fix KB842506
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