Article ID: 842527 - View products that this article applies to.
If you access a Microsoft Office Outlook 2003 folder that has a home page and then access another Outlook folder, a blank preview pane may be displayed. The blank preview pane appears instead of an Outlook item such as an e-mail message. This symptom may occur if all the following conditions are true:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name -------------------------------------------------------- 27-May-2004 04:24 6.0.2800.1438 2,690,560 Mshtml.dll
Microsoft has confirmed that this is a problem in Internet Explorer 6.
Article ID: 842527 - Last Review: November 15, 2007 - Revision: 1.8