FIX: You cannot view a PowerPoint 2002 or PowerPoint 2003 Web archive with Microsoft Internet Explorer 6.0

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Article ID: 842546 - View products that this article applies to.

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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When you click the link to an .mht file that is saved from Microsoft PowerPoint 2002 or from Microsoft Office PowerPoint 2003, the Web presentation does not appear. You receive the following error message:
Page cannot be displayed.

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may have to adjust your browser settings.
Additionally, the URL that is listed for the Web page may end with the following:



This problem occurs because of a problem in the MS04-013 update to Microsoft Outlook Express 6.0. This problem occurs because the .mht file is hosted on a Web server that does not support byte-range requests or on a server that is running Microsoft SharePoint Portal Services.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
837009 MS04-013: Cumulative security update for Outlook Express


A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name
   20-May-2004  14:15  6.0.2800.1429   596,480    Inetcomm.dll 
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

This hotfix requires a registry key for activation. To enable the hotfix, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate, and then click the following key in the registry:

    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express
  3. On the Edit menu, point to New, and then click Key.
  4. Type Hotfix, and then press ENTER.
  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type Q842546, and then press ENTER.
  7. On the Edit menu, click Modify.
  8. Type 1, and then click OK.
  9. Quit Registry Editor.


To work around this problem, you can refresh the Web page in Microsoft Internet Explorer. To do this, click Refresh or press F5. This may bypass the problem that is caused by the MS04-013 update to Outlook Express.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Article ID: 842546 - Last Review: October 9, 2011 - Revision: 3.0
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Outlook Express 6.0
  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002 Standard Edition
atdownload kbtshoot kbwinxpsp2fix kbwinxppresp2fix kbie600sp2fix kbie600presp2fix kbfix kbbug kbqfe kbhotfixserver KB842546

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