Article ID: 842591 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
When a 16-bit program calls the SETUPAPI!SetupDiBuildDriverInfoList function, you may receive an access violation error message in Krnl386.exe (16-bit).
This problem occurs because a 16-bit program runs the Crypt32.dll file, and the Crypt32.dll file calls the W32FindResource function to load the string resource of the Sp3res.dll file. However, the API calls the FindResource16 function by using a module handle of the Sp3res.dll file. Therefore, an access violation occurs.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 19-Jun-2003 20:05 184.108.40.206 92,032 Krnl386.exe 19-Jun-2003 20:05 33,824 Ntio.sys 19-Jun-2003 20:05 34,544 Ntio404.sys 19-Jun-2003 20:05 35,648 Ntio411.sys 19-Jun-2003 20:05 35,408 Ntio412.sys 19-Jun-2003 20:05 34,544 Ntio804.sys 16-May-2004 19:02 5.0.2195.6929 398,096 Ntvdm.exe 17-May-2004 23:58 5.0.2195.6929 240,912 Wow32.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New naming schema for Microsoft Windows software updates
(http://support.microsoft.com/kb/824684/ )Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Article ID: 842591 - Last Review: October 26, 2013 - Revision: 2.6
Contact us for more help
Connect with Answer Desk for expert help.