Article ID: 842642 - Last Review: October 26, 2006 - Revision: 3.7

Your Windows Server 2003-based computer crashes, and you receive a "Stop 0x00000050" error message

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SYMPTOMS

Your Microsoft Windows Server 2003-based computer crashes, and you receive a stop error message that is similar to the following:

Stop 0x00000050 (parameter1, parameter2, parameter3, parameter4)
PAGE_FAULT_IN_NONPAGED_AREA

You may experience these symptoms if one of the following conditions is true:

You are running the Japanese version of Windows Server 2003 or your Windows Server 2003-based computer is configured to use Japanese for non-Unicode programs. The computer unexpectedly crashes when you run a command at the command prompt that contains kanji characters.
Your Windows Server 2003-based computer is configured as a print server. The computer unexpectedly crashes when the server processes documents in the print queue.

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CAUSE

This problem occurs because Windows Server 2003 incorrectly processes the size of the buffer that stores character information.

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RESOLUTION

To resolve this problem, apply the hotfix that is mentioned in the following Microsoft Knowledge Base article:

904779 (http://support.microsoft.com/kb/904779/ ) A Windows Server 2003-based computer stops responding, and you receive a "Stop 0x000000F4" error message

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies To" section.

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MORE INFORMATION

For more information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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