The Exchange Information Store service process may stop responding when you run the Information Store Integrity Checker program in Exchange 2000 Server or in Exchange Server 2003

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Article ID: 842710 - View products that this article applies to.
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SYMPTOMS

When you run the Information Store Integrity Checker program (Isinteg.exe) on a computer that is running Microsoft Exchange 2000 Server or Exchange Server 2003, the Microsoft Exchange Information Store service process may unexpectedly quity.

If the correct symbols are installed, you notice a call stack that is similar to the following when you examine the Drwtsn32.log file or the User.dmp file:
ChildEBP RetAddr  
3ad8f844 00458be6 ntdll!RtlEnterCriticalSection+0xb
3ad8f854 0045c643 store!OFLIST::Poflc+0xe
3ad8f88c 006f8a8a store!OFLIST::EcFind+0x16
3ad8f9f0 006f9ca8 store!ROWTEST_MSGFOLDERS::EcGatherOFLInfoAndData+0xa3
3ad8fa5c 006f32b8 store!ROWTEST_MSGFOLDERS::EcExec+0x471
3ad8fa78 006f337d store!TBLITER::EcForEach+0x71
3ad8fab8 006f673e store!TBLITER::EcIterate+0x76
3ad8fdf8 006f6a80 store!ROWTEST_DELFLDR::EcTestMsgFld+0x123
3ad8fe14 006f32b8 store!ROWTEST_DELFLDR::EcExec+0x8d
3ad8fe30 006f337d store!TBLITER::EcForEach+0x71
3ad8fe70 006f359d store!TBLITER::EcIterate+0x76
3ad8feb8 006eaac7 store!EcExecTbl+0x30
3ad8fee8 006edbab store!FULLCHKMGR::EcTestTbl+0x6d
3ad8ff38 006f0e01 store!FULLCHKMGR::EcTestCross+0xbfb
3ad8ff44 006f07b2 store!FULLCHKMGR::EcExec+0x3f
3ad8ff78 006e83ae store!EcExecChkMgr+0x98
3ad8ffa8 005c8e2f store!FIsintegStart+0x2c
3ad8ffb4 77e8b2d8 store!DwOwnThreadTask+0x1d
3ad8ffc0 00000000 KERNEL32!BaseThreadStart+0x52

CAUSE

This problem occurs when the following conditions are true:
  • An item in the Information Store has item-level permissions configured.
  • A user deletes that item.
If these two conditions are true, an access violation error occurs in the Microsoft Exchange Information Store service process. This access violation error occurs when the item is parsed during the Deleted Folder test pass operation that Isinteg.exe runs.

The Deleted Folder test pass runs when one of the two following command-line options is specified in the isinteg command:
  • - alltests
  • - delfld

RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Exchange 2000 Server

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this update requires both the following:
  • Microsoft Exchange 2000 Server Service Pack 3 (SP3)

    For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    301378 How to obtain the latest Exchange 2000 Server service pack
  • August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

    For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement

You do not have to restart your computer after you apply this hotfix.
  • Microsoft Exchange Information Store

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
    Date         Time   Version          Size      File name
   --------------------------------------------------------
   12-Sep-2004  05:02  6.0.6617.6      4,685,824   Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

Properties

Article ID: 842710 - Last Review: October 25, 2007 - Revision: 2.4
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB842710

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