Article ID: 842710 - View products that this article applies to.
When you run the Information Store Integrity Checker program (Isinteg.exe) on a computer that is running Microsoft Exchange 2000 Server or Exchange Server 2003, the Microsoft Exchange Information Store service process may unexpectedly quity.
If the correct symbols are installed, you notice a call stack that is similar to the following when you examine the Drwtsn32.log file or the User.dmp file:
ChildEBP RetAddr 3ad8f844 00458be6 ntdll!RtlEnterCriticalSection+0xb 3ad8f854 0045c643 store!OFLIST::Poflc+0xe 3ad8f88c 006f8a8a store!OFLIST::EcFind+0x16 3ad8f9f0 006f9ca8 store!ROWTEST_MSGFOLDERS::EcGatherOFLInfoAndData+0xa3 3ad8fa5c 006f32b8 store!ROWTEST_MSGFOLDERS::EcExec+0x471 3ad8fa78 006f337d store!TBLITER::EcForEach+0x71 3ad8fab8 006f673e store!TBLITER::EcIterate+0x76 3ad8fdf8 006f6a80 store!ROWTEST_DELFLDR::EcTestMsgFld+0x123 3ad8fe14 006f32b8 store!ROWTEST_DELFLDR::EcExec+0x8d 3ad8fe30 006f337d store!TBLITER::EcForEach+0x71 3ad8fe70 006f359d store!TBLITER::EcIterate+0x76 3ad8feb8 006eaac7 store!EcExecTbl+0x30 3ad8fee8 006edbab store!FULLCHKMGR::EcTestTbl+0x6d 3ad8ff38 006f0e01 store!FULLCHKMGR::EcTestCross+0xbfb 3ad8ff44 006f07b2 store!FULLCHKMGR::EcExec+0x3f 3ad8ff78 006e83ae store!EcExecChkMgr+0x98 3ad8ffa8 005c8e2f store!FIsintegStart+0x2c 3ad8ffb4 77e8b2d8 store!DwOwnThreadTask+0x1d 3ad8ffc0 00000000 KERNEL32!BaseThreadStart+0x52
This problem occurs when the following conditions are true:
The Deleted Folder test pass runs when one of the two following command-line options is specified in the isinteg command:
Exchange Server 2003
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/836993/ )How to obtain the latest service packs for Exchange Server 2003
Exchange 2000 Server
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesBecause of file dependencies, this update requires both the following:
Restart requirementYou do not have to restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 12-Sep-2004 05:02 6.0.6617.6 4,685,824 Store.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.
Article ID: 842710 - Last Review: October 25, 2007 - Revision: 2.4
Contact us for more help