You receive an "Entourage is almost out of space" warning message when you start Entourage 2004 for Mac

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Article ID: 842878 - View products that this article applies to.
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SYMPTOMS

When you start Microsoft Entourage 2004 for Mac, or when Entourage automatically scans and downloads new e-mail messages, you may receive one of the following warning messages:
  • Entourage is almost out of space.
    To free up space, you can delete items and then run the Database Utility program. This compacts the database and frees up space. To learn how to run the Database Utility or how to back up items to an archive before deleting them, see Entourage Help.
  • Entourage is out of space and cannot store any more items until you free up space.
    To free up space, you can delete items and then run the Database Utility program. This compacts the database and frees up space. To learn how to run the Database Utility or how to back up items to an archive before deleting them, see Entourage Help.

CAUSE

This issue occurs because the size of each Entourage user database is limited to 2 million objects. This translates into a combination of 1 million items, such as e-mail messages, notes, contacts, calendar events, tasks or project items. When a user's database size approaches 1.9 million objects, the "Entourage is almost out of space" warning message is displayed. When the database reaches or exceeds 2 million objects, the user account is taken offline, and Entourage does not connect to your user account e-mail server until the file size of the user database is reduced.

RESOLUTION

To resolve this issue, delete items from various folders. Then, run the Database Utility program to compact your user database. We recommend that you create an archive of your database before you continue. Follow these steps to free space:
  1. On the File menu, click Export.
  2. Click Export items to an Entourage archive, click All items, and then click to select the check boxes that you want.
  3. Click the right arrow.
  4. If you want Entourage to delete the items after you export them to the archive, click Yes, delete items from Entourage after they are archived. If you do not want Entourage to delete the items after you export them to the archive, click No, keep the items in Entourage after they are archived.
  5. Click the right arrow, type a name for the export file, select a location where you want to save the file on your hard disk drive, and then click Save.
  6. Click Done.

For more information about how to use the Database Utility, click Entourage Help on the Help menu, type database utility, and then click Search. Click the Help topic,Compact and back up the Entourage database.

Properties

Article ID: 842878 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
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