You cannot manually create a new Exchange Server e-mail account in Entourage 2004 for Mac

Article ID: 842881 - View products that this article applies to.
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SYMPTOMS

You cannot manually create a new Microsoft Exchange e-mail account in Microsoft Entourage 2004 for Mac.

For example, if you click New in the Accounts dialog box, and then click Configure account manually, you receive the dialog box that is for creating a new Post Office Protocol (POP) e-mail account.

If you close that dialog box, and then click New in the Accounts dialog box again, you receive the New Account dialog box that is for creating a new POP, Internet Message Access Protocol (IMAP), or Hotmail e-mail account. However, you cannot create a new Exchange e-mail account in the New Account dialog box.
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WORKAROUND

To work around this problem and create a new Exchange e-mail account, follow these steps:
  1. Click Accounts on the Tools menu.
  2. Click the Exchange tab.
  3. Click New.
  4. If you do not receive the New Account dialog box, go to step 5. If you receive the New Account dialog box, click Assist me.
  5. Click Configure account manually.
You can now fill in the information to create a new Exchange e-mail account.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 842881 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
dftsdahomeportal kbemail kbaccounts kbpending kbbug KB842881
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