Article ID: 842881 - View products that this article applies to.
You cannot manually create a new Microsoft Exchange e-mail account in Microsoft Entourage 2004 for Mac.
For example, if you click New in the Accounts dialog box, and then click Configure account manually, you receive the dialog box that is for creating a new Post Office Protocol (POP) e-mail account.
If you close that dialog box, and then click New in the Accounts dialog box again, you receive the New Account dialog box that is for creating a new POP, Internet Message Access Protocol (IMAP), or Hotmail e-mail account. However, you cannot create a new Exchange e-mail account in the New Account dialog box.
To work around this problem and create a new Exchange e-mail account, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.