You receive an error message when you connect to POP3 and SMTP servers that use NTLM version 1 in Entourage 2004 for Mac

View products that this article applies to.

SYMPTOMS

When you try to send or to receive e-mail messages in Microsoft Entourage 2004 for Mac, you may receive an error message that is similar to one of the following:

Error message 1

Authentication failed because Entourage doesn't support any of the available authentication methods.

Error message 2

Mail could not be received at this time. The server for account "xxxxx" returned the error "command not implemented." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

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CAUSE

This problem occurs when the Post Office Protocol version 3 (POP3) server or the Simple Mail Transfer Protocol (SMTP) server uses NTLM version 1 authentication. Entourage 2004 for Mac no longer supports NTLM version 1 authentication.

Note Earlier versions of MSN, The Microsoft Network, POP3 servers or SMTP servers may still use NTLM version 1 authentication.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about how to migrate an earlier MSN account to a Hotmail account, visit the following Microsoft Web site, and then download Microsoft MSN Messenger for Mac:

http://www.microsoft.com/mac/downloads.aspx (http://www.microsoft.com/mac/downloads.aspx)

For additional information about how to set up a Hotmail account in Microsoft Entourage, click the following article number to view the article in the Microsoft Knowledge Base:

272573 (http://support.microsoft.com/kb/272573/ ) How to set up Entourage to send and receive Hotmail

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