Entourage 2004 for Mac data is not synchronized to a new Palm handheld device

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Article ID: 842885 - View products that this article applies to.
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SYMPTOMS

When you use the Microsoft Handheld Synchronization software to synchronize a new Palm handheld device with the same Palm user name, Microsoft Entourage 2004 for Mac data is not synchronized to the new Palm handheld device.

WORKAROUND

To work around this issue, set the Entourage conduit to overwrite the new Palm handheld device, and then perform a HotSync.

MORE INFORMATION

For additional information about Microsoft Handheld Synchronization for Entourage, click the following article number to view the article in the Microsoft Knowledge Base:
871020 Handheld Synchronization for Entourage X Readme.txt
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 842885 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
dftsdahomeportal kb3rdparty kbprb KB842885

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