Article ID: 842885 - View products that this article applies to.
When you use the Microsoft Handheld Synchronization software to synchronize a new Palm handheld device with the same Palm user name, Microsoft Entourage 2004 for Mac data is not synchronized to the new Palm handheld device.
To work around this issue, set the Entourage conduit to overwrite the new Palm handheld device, and then perform a HotSync.
For additional information about Microsoft Handheld Synchronization for Entourage, click the following article number to view the article in the Microsoft Knowledge Base:
871020The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/871020/ )Handheld Synchronization for Entourage X Readme.txt